Admin account Reason: Password expired. User Locked out

Reply
Highlighted
L3 Networker

Admin account Reason: Password expired. User Locked out

PA Firewall local Administrator account is locked out.

ReadOnly Account from which we are able to log in as of now.

 

The device is standalone & the following service is not available like AD credentials / RADIUS or TACACS. Only local devices.

 

its any way to do without maintains Mode for reset or recover the password?

 

 

 


Accepted Solutions
Highlighted
Community Team Member

Hi @Mohammed_Yasin ,

 

I don't know if that could be a solution to the problem.  

Eitherway, rooting into a device is something only support engineers can do.

 

So I would recommend contacting them and ask if this is an option.

 

Cheers,

-Kim.

View solution in original post


All Replies
Highlighted
Community Team Member

Hi @Mohammed_Yasin ,

 

I'm afraid not.  The following article also mentions maint mode:

 

How to Recover Password if User has One Admin Superuser Account 

 

As a best practice I would definitely change your password policy after you fix this.

 

Cheers,

-Kiwi.

 
Highlighted
L3 Networker

Thank you so much for the update,

 

Due to Firewall location physically isolated where the device is installed, so the physical appearance of device place is not possible as of now.. so looking for alternate option something like.. Login with device Root account and create a New Admin account or something remotely can be achieved.

 

Simply I mean don't want to go with the Maint Mode Recovery procedure.

 

 

 

 

Highlighted
Community Team Member

Hi @Mohammed_Yasin ,

 

I don't know if that could be a solution to the problem.  

Eitherway, rooting into a device is something only support engineers can do.

 

So I would recommend contacting them and ask if this is an option.

 

Cheers,

-Kim.

View solution in original post

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!