12-03-2024 12:03 PM - edited 12-03-2024 12:04 PM
Very frustrated with this - PA portal requires a TSF file to submit a ticket. We cant generate one, because our portal is unresponsive. Tried calling and going through telephone support and it redirects to portal support and hangs up.
Anyone have a number to a real person?
12-03-2024 01:02 PM
I'm assuming you have premium support? You should be able to just call their 800 # and get into their call center that way.
12-03-2024 01:32 PM
We do have premium support, but the 800 number asks for a ticket # and if you dont have one, puts you in a circle of going throught the online support portal.
*Update - I pretended I didnt have my serial number and needed help from a support representative and got a person - who told me he couldnt help me without a case #. When I explained I couldn't generate a case # without a tfs file, which I couldn't get because my admin console was unresponsive, he instructed me to create it as an admin case instead of a technical case and then moved it to the correct people. It shouldn't be that difficult.
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