Admin password problem on CLI and Web Interface after panorama upgrade

[David7660]

Hello everybody,

I upgraded my panorama m100-series to 8.0.13 and since this upgrade, I cannot login in my panorama through CLI and Web interface with the default admin account (Password was changed of course).

When I try to log myself, it says that I entered a wrong user/password.

So I created a Radius account and I can log with this account on the web interface but when I try log on CLI interface, I enter my radius account and after it asks me the admin password and it fails again.

Does someone have an idea concerning my problem ?

Thanks 🙂

[David7660]

Finaly, I rebooted my apliance from Web interface and my m100 nerver rebooted.

The "Warning light" light 3 times in red and my apliance restarts continuously

[BPry · Accepted solution]

Sounds like something in the upgrade process completely borked. This could have been the configuration migration itself, or it could have effected your master key and negated all of your hash values.
Either way you’ll want to contact support and they can walk you through running some device diagnostics to see where in the boot process it’s running into issues.

[LukeBullimore]

Totally agreeing with what @BPry said. If the device is constantly rebooting something has definitely gone wrong.

However, something to note though @David7660, the authentication process is one of the last processes that finishes starting up after the firewall reboots. Meaning, although the GUI is operational etc, you may not be able to log in for another 5 more minutes.