After downgrade from PAN OS 3.1.4 to 3.0.8, the unit keep reboot.

[jeffhooi]

Hi All,

Need your guys advise. I am having issue with PA-500. I downgrade the device from PAN OS 3.1.4 version to 3.0.8.

Once i downgrade, i was unable to enter to the maintanance mode and the unit keep rebooting by itself.

Anyone encountered this before?

Regards,

Sam

[ncampagna]

Hi Sam,

What method did you use to enter maintenance mode?  Were you simply connected on the console port?  Did you see a prompt to press a key to enter maintenance mode?

Thanks,

Nick

[jeffhooi]

Hi Nick,

Yes,i plug in the console and press "m" to access the maintenance mode. I already call support and they ask me to try after 5 times reboot but still the issue is the same. After 5 times reboot, the unit shows :

OgX_Demo_PA-500 login: ip_tables: (C) 2000-2006 Netfilter Core Team
nfsd: last server has exited
nfsd: unexporting all filesystems
nfsd: last server has exited
nfsd: unexporting all filesystems
nfsd: last server has exited
nfsd: unexporting all filesystems

Then the status light is orange color. What may cause this issue?

Regards,

Sam

[ncampagna]

Hi Sam,

Please contact support for this issue.  They'll need to pull a tech support dump to identify the issue. 

Thanks,

Nick

[jeffhooi]

Hi Nick,

Thank you.

Regards,

Sam

[pantac]

Sam,

Can you join the gotomeeting?

[arnaud_b]

Hello,

I would to know how you fix this issue, I think I have a similar issue.

Thanks for your help.

Regards,

Arnaud

[odaos]

Hello Arnuad,

You may need to call support to further investigate why reboot occurs after grading your device.

Regards,

Oliver