After OS upgrade, CPU keeps high value

cancel
Showing results for 
Search instead for 
Did you mean: 
Palo Alto Networks Approved
Palo Alto Networks Approved
Community Expert Verified
Community Expert Verified

After OS upgrade, CPU keeps high value

L1 Bithead

Hello all,

Our customer is using PA-3060, and we upgraded the OS on June 19. (8.1.x -> 9.1.x)

 

Although the CPU may go up due to OS upgrades, according to them, device that used to use cpu at 40-50% but it is maintained at 60-70% and sometimes cpu usage goes up to 100% after Os upgrade.

 

In addition, three days have passed, but the symptoms still persist.

 

If OS upgrade to 8.1.x -> 9.1.x for PA-3060, is there any case or related information regarding cpu usage increase?

 

Is there anything I can try other than applying DSRI/override as a way to reduce the increase in Cpu?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

L6 Presenter

Hello @JoHyeonJae

 

I experienced this issue in the past when I upgraded from 8.1 to earlier releases of 9.1 by hitting this bug: PAN-152106. Below is detailed KB:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000HAcfCAG

 

If possible could you share to what version the customer upgraded to and what process seems causing this issue?

 

Kind Regards

Pavel

Help the community: Like helpful comments and mark solutions.

View solution in original post

3 REPLIES 3

L6 Presenter

Hello @JoHyeonJae

 

I experienced this issue in the past when I upgraded from 8.1 to earlier releases of 9.1 by hitting this bug: PAN-152106. Below is detailed KB:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000HAcfCAG

 

If possible could you share to what version the customer upgraded to and what process seems causing this issue?

 

Kind Regards

Pavel

Help the community: Like helpful comments and mark solutions.

Cyber Elite
Cyber Elite

Hello,

I would ensure you are running a recommended version.

 

https://live.paloaltonetworks.com/t5/customer-resources/support-pan-os-software-release-guidance/ta-...

 

Regards,

L1 Bithead

Hello,

Thank you for your responses.

 

This issue was a memory leak related bug that occurred in 9.1.12-h3, which was fixed in 9.1.13.

Regards,

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!