We have 3 PA-410 installed with PAN-OS 10.1.3. We have Advanced threat prevention license installed on the firewall and we are not able to see the Anti-virus update on the firewall .
The firewall is able to communicate with the Update server, License is installed on the firewall, App and threat update is also installed on the firewall.
Restarted the management plane and firewall but still we are not able to see the Anti-virus section on the firewall.
This is an Pan-OS bug and confirmed by the TAC team. Had provided the document link below:
LICENSING ISSUES RELATED TO ATP IN PAN-OS:
Exactly same problem with mine PA-410. Even tried manual install, downloaded AV definition and it does not allow me to install them.
Few more things I find a bit strange:
- Palo Alto's dynamic URL lists are missing in configuration (it should be there as our firewall is licensed)
- When editing Security Profiles, I can see message at the bottom of the screen saying: "Threat Prevention License required for antivirus, anti-spyware, and vulnerability protection to function."
As with OP, we have valid license via professional bundle.
Edit: PAN-OS 10.1.4-h4, Application/Threat version: 8537-7273
I have the same problem on a PA-220 lab unit with 10.0.9 code. I just recently got a renewed lab license that included the Advanced Threat Prevention and Advanced URL filtering and others. I am also not seeing the Antivirus section section in the Dynamic Updates web page. I did verify that Antivirus updates were still updating but just not showing in the Web GUI. I also have a TAC case opened for this problem.
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