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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Memory in root partition

HI, We have a alarm about ocuppation in root partition. I tried to delete any files to release memory but there is not any "big files", no cores, no pcaps, just some logs. So how can i release memory for this partition? whats is a alarm value for this root? Filesystem Size Used Avail Use% Mounted on/dev/md3 3.8G 3.3G 314M 92% //dev/md5 7.6G 4.6G...

BigPalo by • L4 Transporter
  • 3973 Views
  • 3 replies
  • 0 Likes

Root partition full

-> Root partition running full at 92-94% -> Model: PA-5060 Version: 8.1.13 - Customer is not willing to upgrade -> We have already followed HIGH DISK SPACE USAGE ON / ROOT PARTITION AND HOW TO CLEAR https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClaJCAS -> debug software disk-usage cleanup deep threshold 9...

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PA-410 - Tabs not displaying in Monitor Tab

Dear Team, Most of the tabs are missing in Monitor Tab in PA 410. PAN-175545 - (PAN-OS 10.1.2 and later versions) The PA-410 does not write session logs locally. As a result, the PAN-OS Web Interface does not display any logs in the Monitor tab. If there is any software BUG or expected behaviour?RegardsKarthikeyan Balamurugan

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Panorama upload image to firewall gateways failed

Hello everyone, We use Panorama to centrally managing around 50+ firewalls, usually choose image upload function in Panorama to offload internet traffic. I found the Panorama cannot upload to "Passive" unit since PanOS 9.1 and showing "Download error: HTTP response code said error", except passive units, all "Active" unit, content updates & ...

IT-Sands by • L0 Member
  • 6775 Views
  • 5 replies
  • 0 Likes

Resolved! No "Create a Support Case Now' button visible?

I'm I missing something here, I've been clicking around looking to create a support case, and no where in the web portal can I find a 'create support case now' button, I've tried firefox and chrome, and same results are between the two. I also read the KB article "How to Open a Support Case and Verify Entitlement". I took a screenshot of the...

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MSimms by • L0 Member
  • 3413 Views
  • 2 replies
  • 0 Likes

File Blocking

Hi all, I have successfully implemented and tested file blocking on some some sites, however for mega.nz the firewall is not blocking the files. Looking at the decryption logs i suspect that there is traffic that is not being decrypted since the root status states uninspected. looking deeper into the log i believe the firewall has no certific...

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Reimagining the Future: Ignite 2022 Happening Dec. 12-15

Mark your calendars for Ignite 2022 Ignite ’22 will be held in Las Vegas from December 12-15, 2022 Call for papers! Break out your big ideas. The call for presentations opens in spring 2022. Stay tuned via the official page for Palo Alto Networks Ignite.

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jforsythe by • Community Team Member
  • 9403 Views
  • 12 replies
  • 8 Likes

Access Denied - You do not have sufficient privileges for this resource or its parent to perform this action.

When trying to access the following link I get the message ''Access DeniedYou do not have sufficient privileges for this resource or its parent to perform this action.Click your browser's Back button to continue. https://live.paloaltonetworks.com/t5/customer-resources/upcoming-applications-and-threats-content-update-8587/ta-p/506918 Anyone know ...

samanx by • L0 Member
  • 7446 Views
  • 4 replies
  • 0 Likes

Panorama days behimd on receiving logs

My panorama, based on the spyglass on the monitor tab, shows the logs from the palo altos to be received days after the palo alto recorded them. Cannot find a reason or a fix. Have tried restarting both but problem persists.

tazzvon by • L0 Member
  • 1998 Views
  • 1 replies
  • 0 Likes

Resolved! How much traffic log generate in one day?

Hello everybody,I'm new in Palo alto&Panorama and need your help. In our company, we have PA-3220 and I need to know that how much traffic generate in Paloalto in everyday, but I couldn't find it.I just found that i can see in Panorama - managed collectorr but i don't know that is a correct or not.Thank youMahsa

Mahsa.Eb by • L0 Member
  • 3557 Views
  • 1 replies
  • 0 Likes

Resolved! Is it possible to use wildcard certificate as forward trust certificate?

I have a wildcard certificate that already works for global protect portal and gateway.I would like to make this trusted certificate to be used for SSL decryption (forward-proxy mode) but I can't make any of those certificate to be Forward Trust Certificate because the checkbox is greyed out.So, is it possible to use wildcard certificate as forw...

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nugroho by • L1 Bithead
  • 10190 Views
  • 6 replies
  • 0 Likes

RDP Freeze Fix - GlobalProtect

Hello, We struggled with the RDP freezing issue with GlobalProtect for a long time. The initial "fix" was to disable UDP for RDP in the registry. This fixed the issue for many users but also slowed down the RDP performance. We thought the issue was with GlobalProtect but after troubleshooting with Palo Alto we were able to see that at some po...

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