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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

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kiwi by • Community Team Member
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Resolved! PAN firewall HA and addition of same to Panorama

We are having an existing panorama in our network via which multiple production firewalls are managed and in one of the location we are planning to implement two new firewall in HA ( active -passive) set-up.question is : Do we need to add the firewall first and later need to configure HA or add the devices in HA first later we need to add them...

Sujanya by • L3 Networker
  • 4164 Views
  • 6 replies
  • 0 Likes

iCloud- Base App ID

Hi Team, We are unable to see iCloud-uploading and iCloud-downloading Apps in our traffic logs, All the traffic identified as iCloud-base. Can someone help me on this ?

ping: sendmsg: Permission denied to connected router - but can reach destinations beyond that router

Any help is appreciated... I have a PA interface connected to a router using a /31. I have static routes with that router as the next hop. From the firewall interface on the /31 interconnect, I can reach all of the destinations I have static routes for. I can't, however reach the router's IP on the directly connected /31. When I try to pin...

Resolved! HA1 link doesn't support /31-bit subnet mask for point-to-point links?

Hi, I'm setting up two PA5250s in HA and are connecting them up directly to each other. Since these are point-to-point links, i tried using a /31-bit subnet mask, as that is our usual norm for point-to-point links as per RFC3201. Does anyone know why you can't use a /31 for this when they're directly connected to each other? Thanks,Eugene

eugenep by • L3 Networker
  • 5990 Views
  • 4 replies
  • 0 Likes

Resolved! Global Protect for Linux

Is there support for the Global Protect client for Linux? It's not a download option when logging into the portal via https. If not, is there a way to connect using Java? Would NetConnect work?_

Resolved! Master Key issue with Panaroma managed firewall?

Ok so I may have made a mistake but I want to know the steps to recover and gain control back. I changed the mastr key on Panorama and then proceeded to deploy same master key to 2 test firewalls. Both failed, one is a standalone VM, another to be removed disconnected HA pair, one of them in the pair is already turned off. I then reverted conf...

raji_toor by • L4 Transporter
  • 3779 Views
  • 2 replies
  • 0 Likes

Mute the Music while on Hold

While waiting on hold for support, is there a way to mute the hold music? The same 35-second loop for 30+ minutes is just too much. Especially when you had a time slot reserved for an engineer.

JMRLT by • L0 Member
  • 4688 Views
  • 3 replies
  • 2 Likes

Apt-Get Traffic Allowed but Vendor Receiving Install Error

We are working with a vendor who is attempting to install apt-get files onto our test server 172.23.10.44. Traffic was not allowed yesterday, but now is today after I associated application of "apt-get" to application group. Now traffic is allowed, but the vendor is stating the following error still which they were getting before I made the chan...

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Bullix36 by • L0 Member
  • 3449 Views
  • 2 replies
  • 0 Likes

Authenticated NTP, what do you use?

Hello Community, While I already have googled and found some solutions, I would like to get input from you to see what you have used and works well. In a windows environment, what do you use to point your PAN's NTP configuration to an authenticated server? I know domain controllers use Kerberos with other windows systems, but not 3rd party devi...

Change in NetFlow behavior in PAN-OS 10

Hey guys, Here's another one of the issues I have run into after upgrading to PAN-OS 10. Application usage statistics received by NetFlow are now displayed in Petabps / Pbytes on my NetFlow servers!I have confirmed that my NetFlow server hasn't been touched since updating the firewall to PAN-OS 10.I have also set up a separate NetFlow server and...

warface by • L1 Bithead
  • 3146 Views
  • 2 replies
  • 1 Likes

Resolved! GlobalProtect user in RDP login?

Anyone know why, after installing Globalprotect, I see an empty user account with the GlobalProtect icon as an option when trying to RDP to remote desktops? I've noticed it on every machine after installing GP... I'm hoping it is a config option that can be turned off somewhere but I'm not sure what it is for. On my home computers it is actuall...

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jsalmans by • L4 Transporter
  • 5519 Views
  • 4 replies
  • 0 Likes

I really need to be able to open up support tickets

Message boards and communities are not going be sufficient for our day to day needs. It has become impossible to actually open a support case. I need detailed instruction on how to open a support case that connects me with a live person.

Sbrown88 by • L0 Member
  • 1584 Views
  • 1 replies
  • 0 Likes

Moving rules and objects between VSYS (device groups) in Panorama

I am trying to move security rules from one VSYS (or rather device group) to another VSYS in Panorama. It fails when I try to use 'Move' in GUI because objects (addresses, services) are not moved yet. But when I try to move objects I can't because they are used in rules which are not moved yet.... typical Catch22;) So I am trying to use copy in ...

niuk by • L3 Networker
  • 3287 Views
  • 2 replies
  • 0 Likes

Resolved! Firewall Reboot with Some Critical Comments

Hi everyone, Devices get restarted suddenly with critical comments. Firstly DP restarted and after that system restarted. I will share the critical comments that are from autoassistant. We faced with this issue 2 times. For the first one; TAC engineer said us this is a version bug and fixed on 10.1.6. Now device already on 10.1.6 but faced wit...

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