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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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can not select asset in support case page

I click get help but but can not select asset though I have asset , i use chrome browser, it show asset , but can not select asset then i try edge browser which even can not show get help page, worse than chrome I am new user and bought new palo alto in recent month

MavioLee by • L2 Linker
  • 3220 Views
  • 5 replies
  • 0 Likes

Panorama Upload/install fail

Hi, We are having task failed for the task: "UploadInstall". I attach a screenshot: We dont know why this task is failing. What is the means for this task "uploadinstall"? where can we know why is not being completed?

tasks.JPG
BigPalo by • L4 Transporter
  • 3519 Views
  • 1 replies
  • 0 Likes

Resolved! Windows-Based User-ID Agent for User Mapping issue

We are using Windows-Based User-ID Agent for User Mapping. But For last few days, for some users Paloalto FW shows U-ID mapping as below instead of actual username. If anyone can explain this behavior it would be appreciated.

3ce0226582b332e5cd9121636128484c_0-1661948046541.png
Bijesh by • L1 Bithead
  • 2461 Views
  • 1 replies
  • 0 Likes

Resolved! PCNSE certification for v10

Hello,Does PCNSE certification available for panos 10 also or currently it is for version 9.x only?I am planning for the certification so need help.

d.spider by • L2 Linker
  • 5910 Views
  • 5 replies
  • 0 Likes

Resolved! IPSec Tunnel Works with Static Peer, but not with Dynamic FQDN Peer

Hi, I have an IPSec tunnel up and running with no issues using a staic IP for the peer in the IKE gateway, but it won't work when I set it to Dynamic and use the FQDN (hostname). When I ping from the command line it translates to the correct IP, and replies with no issue, but the tunnel will not come up. Are there some FQDN or DNS settings I...

NEW LOGGING DISK ADDED IN PANORAMA VM IS UNAVAILABLE AND ADMIN DISABLED

Dear Team, We have a fresh install of Panorama and we are using Panorama mode. after that, I tried to link 12 disks of 2TB capacity, but only 11 disks are linked. One disc that is not linked is displayed as shown below. Name : sdbState : PresentSize : 2097152 MBStatus : Ready for migrationReason : Admin disabled If anyone has experienc...

Resolved! What does No Direct access to Local Network actually do and when do we use it??

Team, Can anyone please explain SIMPLY to me what the "No Direct access to Local Network " under Global Protect actually does and mostly when are supposed to use it? This is so confusing to me. I know there is a KB for this but the KB seems to confuse people more then help. Basically what does it block and when should we enable it? Full tunne...

session end reason as 'Threat'

hello everyone, Firewall is showing session end reason as 'Threat' in traffic logs for the traffic blocked under url filtering profile. this is showing repeatedly, i'm afraid is consuming the Data Plane CPU. IT could be the action of blocking or just the report. But i would like to know if there is a way to block this traffic way before is...

YParreno by • L1 Bithead
  • 7640 Views
  • 4 replies
  • 0 Likes

User ID: Problems since updating PANOS and User ID Agent

About a month ago, I upgraded PAN-OS on our main PA-3050 HA cluster from 7.0.8 to 7.1.8. This also required an update of the User ID Agent I had installed on a Windows 2012 R2 server from a 6.0.x version to a 7.0.x version; I upgraded to version 7.0.7-13. I've started to receive reports that some individuals are seeing the captive portal and a ...

Resolved! decryption rule

Hi Everyone, I want know how we can check which decryption rule is being used for a particular traffic. Thanks Virender

vsingh31 by • L1 Bithead
  • 3055 Views
  • 3 replies
  • 0 Likes

Resolved! App-ID

Good Morning, I am currently working with a PA 3220 firewall that has no licenses. Does App-ID work right out of the box without a license? On security policies I see under the ‘apps seen’ column it is identifying apps. If you use the apps found under the apps seen column will it work? Can you update apps without a license? I was a last minute a...

jaah1231 by • L0 Member
  • 4911 Views
  • 2 replies
  • 0 Likes

Configure HA3 on a non HCSI interface for PA220

Hello Everyone, Need to put my PA220s in active-active mode, I know they do not come with a HSCI port, can I use a normal Gigabit interface for my HA3 interface and just set them to HA? Should I be worried about any stability or performance issues doing that? And I am guessing jumbo frames would still be needed here right? Thanks.

Resolved! Certificate Error in GP

Hi Team, I am getting below error while try to connect to GP. When I am try to connect to the portal getting this error, any suggestions? before it was showing continue but not it is not showing. Usually it will give the option to proceed anyway but it is not giving that option. After Reinstallation it is giving that option.

SubaMuthuram_0-1661322421146.png

Issues with resolving Xsoar DNS Alias

Hello, I am hoping someone here may be able to guide me. My company is using Xsoar, and we are having an issue with resolving DNS alias for it. The servers resolve to an AWS url. Half the time it resolves the other half it does not. Even support.paloaltonetworks.com there is an issue resolving half the time. It is intermittent it seems. I looked...

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