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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

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kiwi by • Community Team Member
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Resolved! Issues with Dual ISP Failover

I followed these instructions to set up ISP failover : https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLL8CAO When the primary ISP1 goes down, it does indeed fail over to secondary ISP2, in every respect except that traffic doesn't use ISP2's NAT automatically. Upon failover, traffic continues trying to use the NAT r...

Rule Shadow count not working

Hi, everyone. I'm currently working on a new config for a couple of firewalls, but everytime i commit my config I get rule shadow warnings (valid ones) but I can't use the count link to get a list of the shadowed rules. I'm running 10.1.6; is this a bug or am I missing something here? Additional info: already tried rebooting the fw and refresh...

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CMachado by • L2 Linker
  • 2897 Views
  • 3 replies
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Resolved! Best practices - Multi large upgrades pan-os Firewall HA

Best practices - Multi large upgrades pan-os Firewall HA Good afternoon, as usual, thank you very much for your support and collaboration. We have the possibility with a customer to perform multiple upgrades in one day, maintenance window. We need to move from 8.1 to 9.1, i.e. 8.1.x to 9.0.x and from 9.0.x to 9.1.x. So the question is the fo...

Metgatz by • L4 Transporter
  • 4672 Views
  • 4 replies
  • 0 Likes

Vulnerability Profile in URL Filtering

Hi All, So here's a question, when I use global find on the "strict" vulnerability profile (the one included in the software) it shows as being part of a URL filtering profile, is this because I have HTTP header insertion configured on that URL profile ? Any help with shedding light on this is appreciated as always. This is PAN-OS 10.1.6-h3

How to resume what I left off at Beacon

I started watching Firewall 10.2 Essentials: Configuration and Management (EDU210) Does everyone know how to resume what I left off before? There is a resume button. When I clicked on it. It just went to Assessment test. However, I am sure I have not finished all the curriculum yet. Please help or you can give me email address that I can ask abo...

alanwong by • L0 Member
  • 2093 Views
  • 1 replies
  • 0 Likes

Support Portal - Not Able to Select the Asset

Hello, I'm Support Portal Page >Support Cases >Get Help in that can't able select the assets Find Asset Tenant ID/ Serial We can find our device with serial number ; we can't able to select the particular device .Please note you are posting a public message where community members and experts can provide assistance. Sharing private...

GRE tunnel failover issue

Hi Community, I am trying to set a GRE tunnel between Palo Alto PA-850-ZTP and zscaler. Issue: I have tunnel.1 and tunnel.2 created as Primary and Secondary. static routed default towards Internet. GRE tunnel Primary and secondary configured with Public local and peer IPs with tunnel interface .1 and .2 respectively. PBF rule is crea...

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Day-zero Configuration of Palo-Alto

Hi All, I heard day-zero configurations of the Palo-Alto firewall we can perform via the free service provided by Palo-Alto.Do anybody having the visibility here.

Sujanya by • L3 Networker
  • 3922 Views
  • 4 replies
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Resolved! PAN firewall HA and addition of same to Panorama

We are having an existing panorama in our network via which multiple production firewalls are managed and in one of the location we are planning to implement two new firewall in HA ( active -passive) set-up.question is : Do we need to add the firewall first and later need to configure HA or add the devices in HA first later we need to add them...

Sujanya by • L3 Networker
  • 4325 Views
  • 6 replies
  • 0 Likes

iCloud- Base App ID

Hi Team, We are unable to see iCloud-uploading and iCloud-downloading Apps in our traffic logs, All the traffic identified as iCloud-base. Can someone help me on this ?

ping: sendmsg: Permission denied to connected router - but can reach destinations beyond that router

Any help is appreciated... I have a PA interface connected to a router using a /31. I have static routes with that router as the next hop. From the firewall interface on the /31 interconnect, I can reach all of the destinations I have static routes for. I can't, however reach the router's IP on the directly connected /31. When I try to pin...

Resolved! HA1 link doesn't support /31-bit subnet mask for point-to-point links?

Hi, I'm setting up two PA5250s in HA and are connecting them up directly to each other. Since these are point-to-point links, i tried using a /31-bit subnet mask, as that is our usual norm for point-to-point links as per RFC3201. Does anyone know why you can't use a /31 for this when they're directly connected to each other? Thanks,Eugene

eugenep by • L3 Networker
  • 6181 Views
  • 4 replies
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Resolved! Global Protect for Linux

Is there support for the Global Protect client for Linux? It's not a download option when logging into the portal via https. If not, is there a way to connect using Java? Would NetConnect work?_

Resolved! Master Key issue with Panaroma managed firewall?

Ok so I may have made a mistake but I want to know the steps to recover and gain control back. I changed the mastr key on Panorama and then proceeded to deploy same master key to 2 test firewalls. Both failed, one is a standalone VM, another to be removed disconnected HA pair, one of them in the pair is already turned off. I then reverted conf...

raji_toor by • L4 Transporter
  • 3971 Views
  • 2 replies
  • 0 Likes

Mute the Music while on Hold

While waiting on hold for support, is there a way to mute the hold music? The same 35-second loop for 30+ minutes is just too much. Especially when you had a time slot reserved for an engineer.

JMRLT by • L0 Member
  • 4830 Views
  • 3 replies
  • 2 Likes
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