Anydesk issue.

[AzerbaijanSupermarkets]

Hi everyone!
I have some issues with anydesk application. It has ssl issue because of decryption, I think.

I've added *.anydesk.com ind 'SSL decryption exclusion', but it didn't worked.

Maybe some of you have faced such kind of issue?

Thanks in advance!

[CosminM]

Hi @cverniani ,

All the pictures from my reply are screen snip from my PA config.

Can you be more specific about what screenshot are you referring?

[FarkhanAliyev]

It seems to work fine. Tested it in my environment on PAN-OS 10.2.4 and it works.

Thanks!

[S.Support212931]

this has stopped working once the anynet rootCA cert expired on the 7th of april , we urgently need the updated ROOT CA cert.

please someone post it.

[VTQNetwork]

I'm on the same boat - CA certificate posted here expired and anydesk does not work anymore.

I've extracted Any Net Relay certificate with Wireshark and was I able to find some with SSLlabs (after few attempts it has finally connetced).

Unfortunately it's only Any Net Relay certificate (not CA), issued by AnyNet Root CA 2.

As it's not CA, it cannot be configured as "Trust Root CA"in Palo.

Any ideas how to find AnyNet Root CA 2?

[S.Support212931]

ye bro were all having the same issue, anydesk support , palo alto support , noone is able to track the info to get the actual AnyNet Root CA 2 cert we need to upload to palo alto for the root ca option to be enabled. just a waiting game now.

[CosminM]

Hello,

Since I wasn't able to capture the actual AnyNet Root CA 2, I just modify my decryption profile as follows:

All the rest remain as described on my comments (see on second page).

[CHARRIER]

Hi,

I follow your instructions :

This method works periodictly, sometimes when we launch anydesk, we can connect but sometimes not.

We have to force the reconnexion :

And after that, the anydesk client test some relay, and finally make the connexion, but this can make some times, as he find the good relay.

In the traffic log i can see some deny with decrypt-error.

in the decryption log the root status is "untrusted" and i have this error : 'Received fatal alert UnknownCA from client'

Does this solution work every time for you?

[CosminM]

Hi,

Mine it's working all the time, but I forgot to update also the Custom URL on the post. I did it just now.

You need to have on the Custom URL also:

*.net.anydesk.com/