05-24-2019 10:10 AM
Hi,
Does anyone know how you can remove an asset (PA-200 ) from your account ( unregister a device )
I like to remove the devices from my account that I don't use anymore.
kind regards
Frederik
01-19-2023 09:30 AM
Old post, but I've actually gone through this process now. You need to open up a case and select Admin as the product category, and then simply let them know the serials that you want to remove. There's not a way for customers to do this themselves, but PAN will do it on the backend so you don't have to deal with a bunch of assets that aren't in service anymore.
05-24-2019 10:43 AM
This might be a question for your Account Manager and seeing if it's something that they can do. I honestly have no idea if they can, or if you would need to open a support ticket to get it removed.
You could also utilize Device Tags to help filter your asset list if you have a longer list, that might take care of your needs.
01-18-2023 10:32 AM
I know this is an older post ... but were you able to get the Assets Removed ... ?
01-19-2023 09:30 AM
Old post, but I've actually gone through this process now. You need to open up a case and select Admin as the product category, and then simply let them know the serials that you want to remove. There's not a way for customers to do this themselves, but PAN will do it on the backend so you don't have to deal with a bunch of assets that aren't in service anymore.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
