Can't create case, get salesforce error (ever since my day 1)

[pbrosthp]

I can get logged in to https://support.paloaltonetworks.com, but when I attempt to create a new case I get a Salesforce error:

https://supportcases.paloaltonetworks.com/_nc_external/identity/saml/SamlError
Single Sign-On Error

We can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help.

What do I do?  I have support, I paid for it...contract is active.  I'm totally stuck.

[kiwi · Accepted solution]

Hi @pbrosthp ,

For login assistance on the CSP please check out the following information:

https://www.paloaltonetworks.com/services/support/login-assistance

Kind regards,

-Kim.