Can't install device certificate

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Can't install device certificate

L1 Bithead



I'm trying to install a device certificate as instructed in the manual. 

I generate OTP using my account, I indeed see my valid serial number, get the OTP. 

Then I copy-paste to the firewall GUI and get the following error: 

Screenshot 2024-04-17 173742.png


I'm connected to the internet, did setup of DNS and NTP servers.


Thank you very much.


Cyber Elite
Cyber Elite


Could you try doing it through CLI

request certificate fetch otp <value>

Note that depending on platform you may not need to include the OTP in the above to get the device certificate. If you can't enter that command just drop the otp from it and see what you get back in the job return. It should at the very least provide you a more detailed error.

This is what I get: 

Screenshot 2024-04-18 101520.png

 But still, the certificate status doesn't seem to change.

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