Can't install device certificate

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't install device certificate

L1 Bithead

Hello,

 

I'm trying to install a device certificate as instructed in the manual. 

I generate OTP using my account, I indeed see my valid serial number, get the OTP. 

Then I copy-paste to the firewall GUI and get the following error: 

Screenshot 2024-04-17 173742.png

 

I'm connected to the internet, did setup of DNS and NTP servers.

 

Thank you very much.

2 REPLIES 2

Cyber Elite
Cyber Elite

@YonatanG,

Could you try doing it through CLI

request certificate fetch otp <value>

Note that depending on platform you may not need to include the OTP in the above to get the device certificate. If you can't enter that command just drop the otp from it and see what you get back in the job return. It should at the very least provide you a more detailed error.

This is what I get: 

Screenshot 2024-04-18 101520.png

 But still, the certificate status doesn't seem to change.

  • 788 Views
  • 2 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!