Did you ever experienced the below:
When our customer tried to access software update page on their support portal they saw 'no software updates found'
Does this mean the account doesn't have access to the software info?
This does appear to be you have no subscriptions associated with the account. These views filter for the types of devices you have on the account record.
Check your Asset tab and make sure the devices you expect to see are there and the subscriptions are present. If not, contact your account super user, this should be the first account created for your organization. they can add you to the company account that will give you access to the assets and downloads.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!