Cant upload Wildfire update after manually activating the license

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Cant upload Wildfire update after manually activating the license

L2 Linker

Cant upload Wildfire update after manually activating the license, we are getting ready for PA migration (replacing old PA with with new) hence new PA firewalls are not connected to live environment and doesn't have internet connectivity. config was transferred using XML import / export.

All the subscriptions are activated on the new PAs and dynamic up uploaded manually using web interface.  For some reason we are unable to install Wildfire updates using same mechanism. 

We can upload the wildfire update, however when I use install from file option, I am unable to locate wildfire update in the dropdownlist.


These new firewalls has never connected to internet or PaloAlto network for that reason, can this be the reason?



L1 Bithead

Hello ChirPatel, 


As you have mentioned that the file was uploaded manually to FW via GUI, try installing the same through CLI using the following command.


"request wf-content upgrade install file <use tab>". 


Using tab as mentioned on the above command should list out the version, that you have manually uploaded via GUI. Check and install the same if the uploaded version is listed out. Kindly refer to the below KB article.


Hope this would help.


Thanks for your message, however this I couldn't install the wildfire update via CLI...


I couldn't use this command "request wf-content upgrade install file <use tab>"   as PAN-OS 10.1.3 doesn't recognise "wf-content" as valid command



Thank you for your response.


Please check with the below command,


request wildfire upgrade install file <use tab>





L2 Linker

Thanks for this, unfortunately, this command fails as well, In the meantime I got confirmation from PaloAlto Support and they identified this as a system bug !!!!


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