Commit failed

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L2 Linker

Commit failed

Hi everybody,

Device: PA-2050

Firmware: 4.0.1

we are getting this error message when we try a commit.

What is happening when this appears and what can we do?

A rollback to a further config version is not helping.

Error message:

Management server failed to send ID request to client device

Commit failed

On Web-Gui and on CLI!

Reagrds

Christian

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L2 Linker

Re: Commit failed

We have solved the problem by restarting the device-server

> debug software restart device-server

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Not applicable

Re: Commit failed

I had the exact same issue last week so I spoke with support and they winded up just resetting the management and device servers.

I was never given a root cause or told how to prevent it from happening in the future.

Prior to having this issue I noticed a failed AV update job so it looked like that may have caused it.

Hope this helps

//rr

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Re: Commit failed

There seems to be a Problem with the Memory Management

of the Process "mgmtsrvr"

Keep an eye on the Memory usage of mgmtsrv (show system resources)

and restart the Process if it exceeds >700meg

Regards

Marco

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Not applicable

Re: Commit failed

Yes. I experienced the same issue.. Called PAN support and they said this is memory leaked issue.. Its a bug.

It will be fixed is PAN OS 4.0.3.. In the mean while, use back the stable version PAN OS 3.1.7 as advised by PAN support..:smileyhappy:

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L4 Transporter

Re: Commit failed

Hi,

Do you by accident use Firefox 4?

I had exactly the same issue with F4.  Using IE did not return any error anymore.

Make sure to revert the candidate config to the running config (or reboot) to remove 'the bad stuff', although I don't know exactly what the bad stuff was :smileywink:

Cheers,

Stijn.

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L1 Bithead

Re: Commit failed

How do I restart the mgmtsrv process only?

EDIT: Found it in the CLI Reference Guide

admin@PA-500> debug software restart management-server

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Not applicable

Re: Commit failed

Will the debug software restart management-server command affect traffic flowing through the Palo Alto?

Thanks

Paul

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Not applicable

Re: Commit failed

Restarting the management server process will not affect user traffic at all.

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Not applicable

Re: Commit failed

Thanks for the response

Will restarting the device-server impact user traffic?

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