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L2 Linker

Hi everybody,

Device: PA-2050

Firmware: 4.0.1

we are getting this error message when we try a commit.

What is happening when this appears and what can we do?

A rollback to a further config version is not helping.

Error message:

Management server failed to send ID request to client device

Commit failed

On Web-Gui and on CLI!




L2 Linker

We have solved the problem by restarting the device-server

> debug software restart device-server

Not applicable

I had the exact same issue last week so I spoke with support and they winded up just resetting the management and device servers.

I was never given a root cause or told how to prevent it from happening in the future.

Prior to having this issue I noticed a failed AV update job so it looked like that may have caused it.

Hope this helps


There seems to be a Problem with the Memory Management

of the Process "mgmtsrvr"

Keep an eye on the Memory usage of mgmtsrv (show system resources)

and restart the Process if it exceeds >700meg



Not applicable

Yes. I experienced the same issue.. Called PAN support and they said this is memory leaked issue.. Its a bug.

It will be fixed is PAN OS 4.0.3.. In the mean while, use back the stable version PAN OS 3.1.7 as advised by PAN support..Smiley Happy

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