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04-04-2011 05:21 AM
Hi everybody,
Device: PA-2050
Firmware: 4.0.1
we are getting this error message when we try a commit.
What is happening when this appears and what can we do?
A rollback to a further config version is not helping.
Error message:
Management server failed to send ID request to client device
Commit failed
On Web-Gui and on CLI!
Reagrds
Christian
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04-04-2011 07:40 AM
I had the exact same issue last week so I spoke with support and they winded up just resetting the management and device servers.
I was never given a root cause or told how to prevent it from happening in the future.
Prior to having this issue I noticed a failed AV update job so it looked like that may have caused it.
Hope this helps
//rr
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04-04-2011 08:01 AM
There seems to be a Problem with the Memory Management
of the Process "mgmtsrvr"
Keep an eye on the Memory usage of mgmtsrv (show system resources)
and restart the Process if it exceeds >700meg
Regards
Marco
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04-04-2011 07:25 PM
Yes. I experienced the same issue.. Called PAN support and they said this is memory leaked issue.. Its a bug.
It will be fixed is PAN OS 4.0.3.. In the mean while, use back the stable version PAN OS 3.1.7 as advised by PAN support..
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