Console conection using CISCO terminal server

[AlvaroArcazBarrero]

Hi

First of all i would like to say that im able to conect with serial cable to the Console Port with my laptop.

The issue only occurs when i try to conect to the Console port via Cisco Terminal controller (TTY)

At the begining i thought was a problem with the values that Palo Alto recomend for this kind of conection (see below)

Bits per sec    :  9600

Data bits       :     8

Parity          :  none

Stop bits       :     1

Flow control    :  none

But after check and as you can see on below ouput the TTY that i use on the Cisco Device is with Values

show line tty 6
Tty Line Typ Tx/Rx A Modem Roty AccO AccI Uses Noise Overruns Int
0/0/4 6 TTY 9600/9600 - - - - - 0 0 0/0 -

Line 0/0/4, Location: "", Type: ""
Length: 24 lines, Width: 80 columns
Baud rate (TX/RX) is 9600/9600, no parity, 1 stopbits, 8 databits
Status: Ready
Capabilities: EXEC Suppressed
Modem state: Ready
Modem hardware state: noCTS noDSR DTR noRTS
Special Chars: Escape Hold Stop Start Disconnect Activation
BREAK none - - none
Timeouts: Idle EXEC Idle Session Modem Answer Session Dispatch
never 02:00:00 none not set
Idle Session Disconnect Warning
never
Login-sequence User Response
00:00:30
Autoselect Initial Wait
not set
Modem type is unknown.
Session limit is not set.
Time since activation: never
Editing is enabled.
History is enabled, history size is 20.
DNS resolution in show commands is enabled
Full user help is disabled
Allowed input transports are pad telnet rlogin lapb-ta mop udptn v120 ssh.
Allowed output transports are pad telnet rlogin lapb-ta mop v120 ssh.
Preferred transport is telnet.
Shell: enabled
Shell trace: off
No output characters are padded
No special data dispatching characters

[pulukas · Accepted solution]

Generally these terminal servers use RJ45 flip cables as the connection from the terminal server port to the port on the device and not ethernet cables.  But many also have custom pin out arrangements as well.  You should look up the cable requirements of your model device and confirm what you have is correct.