Content & Antivirus update failing

[vinesh]

Hello,

I have got content and antivirus failing each and every time on a 3.1.0 system.

i forced the upgrade several times, but i keep getting the following error:

13:54:59          61          Install       FIN   FAIL 13:56:11  Warnings:

Details:content update failed with the following messages:

""error: can't create transaction lock on /opt/pancfg/var/lib/rpm/__db.000

Failed to install package  panup-all-antivirus-211-238.tgz

please advise.

Thanks

[nrice]

There is an open bug for this issue, usually associated with having issued the CLI command "reset private data."   The directory /opt/pancfg/var/ is either removed or corrupted.  Support may be able to make a new directory for you as a work around, if you'll contact them.