Cortex Endpoint goes into disconnected state

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Cortex Endpoint goes into disconnected state

L0 Member

What causes the Cortex Endpoint to frequently enter a disconnected state, and how does the Cortex AV function in a disconnected state compared to when it is connected

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L4 Transporter

Hi @A.yadav710279 

The Cloud service (XDR Console) validate the activity with the endpoint in the following times

  • Disconnected—The agent has not checked in within the defined inactivity window: between 10 minutes and 30 days for standard and mobile endpoints, and between 10 minutes and 90 minutes for VDI and temporary sessions.

PCSPI, PCNSCx3,PCNSEx4,, PCSAE,PCDRA
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