Cortex Endpoint goes into disconnected state

[A.yadav710279]

What causes the Cortex Endpoint to frequently enter a disconnected state, and how does the Cortex AV function in a disconnected state compared to when it is connected

[Alejandro_Hernandez]

Hi @A.yadav710279 

The Cloud service (XDR Console) validate the activity with the endpoint in the following times

• Disconnected—The agent has not checked in within the defined inactivity window: between 10 minutes and 30 days for standard and mobile endpoints, and between 10 minutes and 90 minutes for VDI and temporary sessions.

[MosR]

XDR agent  has not been able to check in with the tenant. Check the network connectivity on your system.