could not unlock user

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could not unlock user

L1 Bithead

Hello,

I'm sure this has been asked before, but I can't find an answer.  Get a message of "could not unlock user" via gui.  Is there any way to unlock an individual user via CLI?  I'm on PAN 10.2.6

Thanks

Rich

3 REPLIES 3

Cyber Elite
Cyber Elite

I have encountered this issue if username is long.

Have not taken time to test how many characters username must be to break GUI unlock feature though 🙂

 

Try last command.

 

> find command keyword unlock
debug swm unlock
request authentication unlock-admin user <value>
request authentication unlock-user vsys <value> auth-profile <value> user <value> is-seq <yes|no>

Enterprise Architect, Security @ Cloud Carib Ltd
Palo Alto Networks certified from 2011

L1 Bithead

Server error : failed to unlock.   Command used - request authentication unlock-user vsys vsys1 auth-profile Duo-MFA user <username>

 

not sure what the is-seq is - but syntax error when trying to use.

L0 Member

Try setting a higher number in the Failed Attempts section and commit the changes.

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