Customer Account Personal Email

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements

Customer Account Personal Email

I bought a pa-220 for my own personal lab through my employer's pa vendor and I would prefer not to use my company email account just in case I were to leave my company. If that would happen, a year from now when my licenses expire, I won't be able to renew them to my pa as my corporate email account will not be accessible to me anymore.

 

Are there any exceptions to this or tips to make sure I am able to have a supported pa not through a corporate email account?

 

 

1 REPLY 1

Cyber Elite
Cyber Elite

Hi Justin!

 

We generally dont allow private email addresses for support accounts, but if you did buy your own device we can make that happen

 

Please go to this page and fill out the form:

https://www.paloaltonetworks.com/services/support/login-assistance

 

Please make sure to put in the serial of your device, we'll then go ahead and set you up

 

 

regards!

Tom Piens
PANgurus - Strata specialist; config reviews, policy optimization
  • 1870 Views
  • 1 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!