Deactivate Licenses from Customer Portal

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Deactivate Licenses from Customer Portal

L1 Bithead

Good morning,

 

How do we remove the expired licenses from the Customer Portal?  I have 'trial' licenses that I have removed from the actual FW (delete license key <key file>) via the CLI, and that works fine.  However, if you 'refresh' the licenses on that FW, those expired licenses come right back, as they are still listed in the Customer Portal.  

 

How do we REMOVE them from the Customer Portal, so they are 100% gone?

 

Thank you,

John L.

39.9259° N, 75.1196° W
1 ACCEPTED SOLUTION

Accepted Solutions

Cyber Elite
Cyber Elite

Hi @johnlinkowsky 

For this you need to create a support case of type 'admin'

View solution in original post

1 REPLY 1

Cyber Elite
Cyber Elite

Hi @johnlinkowsky 

For this you need to create a support case of type 'admin'

View solution in original post

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