Decryption Issue

[tac.in]

Hello All,

Need help

1. Decryption is not working in IOS device

2. Outlook is not working in Android via decryption

[Remo]

Silly question I know, but you have installed the decryption root CA cert on these devices right?

If yes: is anyrhing else working on these mobile devices (e.g. webbrowsing) with decryption enabled? 

What PAN-OS version do you have installed?

[tac.in]

Hello Remo

Thanks for your response.

1. Yes we have installed certificate on Android device.(except outlook every application working fine)

2. On IOS device nothing is working via decryption.

Thanks

[Remo]

Is the root certificate may be an SHA1 certificate?