Device Certificate - Where to find OTP?

[fhewiufhwefhwe]

Under Device -> Setup -> Management -> Device Certificate, I am unable to fetch the device certificate.

A message box says get your one-time-password from the Customer Support Portal and enter it below.  I tried my 2-factor OTP that I use to login to the support portal, but that doesn't work.  How do I generate the OTP to get the device certificate?

I get the error: Failed to fetch device certificate.OTP is not valid

[Ferenc]

Same here after Panorama upgrade 9.1.1 -> 9.1.2.

[fhewiufhwefhwe]

Mine occurred after downloading renewed yearly subscriptions, or perhaps just the first time I noticed it.  I am on 9.0.8.

[dkordyban]

Running 9.1.2. Anyone know where to get the OTP? 

[Ferenc]

Not yet. I have a case running with our support partner about this.

[Neubauer · Accepted solution]

There is an option to generate OTPs for registered devices in the Customer Support Portal.

Assets -> Device Certificates

[dkordyban]

Thanks. duh.. I should have seen that.

[Ferenc]

Thanks. 

Indeed, should've seen it...

Anyhow, my issue is fixed. 

[fhewiufhwefhwe]

Thank you!

[ksalustro]

Thanks, i did this and the new cert is good for 3 months.

Why is this necessary? I've never had the issue before v9.1.2.

Am I going to have to do this every 3 months from now on?