Under Device -> Setup -> Management -> Device Certificate, I am unable to fetch the device certificate.
A message box says get your one-time-password from the Customer Support Portal and enter it below. I tried my 2-factor OTP that I use to login to the support portal, but that doesn't work. How do I generate the OTP to get the device certificate?
I get the error: Failed to fetch device certificate.OTP is not valid
Solved! Go to Solution.
There is an option to generate OTPs for registered devices in the Customer Support Portal.
Assets -> Device Certificates
Same here after Panorama upgrade 9.1.1 -> 9.1.2.
Mine occurred after downloading renewed yearly subscriptions, or perhaps just the first time I noticed it. I am on 9.0.8.
Running 9.1.2. Anyone know where to get the OTP?
Not yet. I have a case running with our support partner about this.
There is an option to generate OTPs for registered devices in the Customer Support Portal.
Assets -> Device Certificates
Thanks. duh.. I should have seen that.
Thanks.
Indeed, should've seen it...
Anyhow, my issue is fixed.
Thank you!
Thanks, i did this and the new cert is good for 3 months.
Why is this necessary? I've never had the issue before v9.1.2.
Am I going to have to do this every 3 months from now on?
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