Device Certificate - Where to find OTP?

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Device Certificate - Where to find OTP?

L4 Transporter

Under Device -> Setup -> Management -> Device Certificate, I am unable to fetch the device certificate.


A message box says get your one-time-password from the Customer Support Portal and enter it below.  I tried my 2-factor OTP that I use to login to the support portal, but that doesn't work.  How do I generate the OTP to get the device certificate?


I get the error: Failed to fetch device certificate.OTP is not valid


Accepted Solutions

L0 Member

There is an option to generate OTPs for registered devices in the Customer Support Portal.

Assets -> Device Certificates

View solution in original post


L1 Bithead

Same here after Panorama upgrade 9.1.1 -> 9.1.2.

Mine occurred after downloading renewed yearly subscriptions, or perhaps just the first time I noticed it.  I am on 9.0.8.

Running 9.1.2. Anyone know where to get the OTP? 

Not yet. I have a case running with our support partner about this.

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