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Device Certificate - Where to find OTP?
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05-17-2020 07:26 AM
Under Device -> Setup -> Management -> Device Certificate, I am unable to fetch the device certificate.
A message box says get your one-time-password from the Customer Support Portal and enter it below. I tried my 2-factor OTP that I use to login to the support portal, but that doesn't work. How do I generate the OTP to get the device certificate?
I get the error: Failed to fetch device certificate.OTP is not valid
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05-22-2020 05:02 AM
There is an option to generate OTPs for registered devices in the Customer Support Portal.
Assets -> Device Certificates
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05-18-2020 06:29 AM
Same here after Panorama upgrade 9.1.1 -> 9.1.2.
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05-18-2020 06:40 AM - edited 05-18-2020 06:41 AM
Mine occurred after downloading renewed yearly subscriptions, or perhaps just the first time I noticed it. I am on 9.0.8.
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05-19-2020 06:04 AM
Running 9.1.2. Anyone know where to get the OTP?
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05-19-2020 06:09 AM
Not yet. I have a case running with our support partner about this.
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05-22-2020 05:02 AM
There is an option to generate OTPs for registered devices in the Customer Support Portal.
Assets -> Device Certificates
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05-22-2020 05:16 AM
Thanks. duh.. I should have seen that.
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05-22-2020 05:47 AM
Thanks.
Indeed, should've seen it...
Anyhow, my issue is fixed.
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05-22-2020 06:17 AM
Thank you!
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05-29-2020 07:34 PM
Thanks, i did this and the new cert is good for 3 months.
Why is this necessary? I've never had the issue before v9.1.2.
Am I going to have to do this every 3 months from now on?
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