For details on cookie usage on our site, read our Privacy Policy
Device Certificate - Where to find OTP?
- LIVEcommunity
- Discussions
- General Topics
- Device Certificate - Where to find OTP?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Printer Friendly Page
- Mark as New
- Subscribe to RSS Feed
- Permalink
05-17-2020 07:26 AM
Under Device -> Setup -> Management -> Device Certificate, I am unable to fetch the device certificate.
A message box says get your one-time-password from the Customer Support Portal and enter it below. I tried my 2-factor OTP that I use to login to the support portal, but that doesn't work. How do I generate the OTP to get the device certificate?
I get the error: Failed to fetch device certificate.OTP is not valid
Accepted Solutions
- Mark as New
- Subscribe to RSS Feed
- Permalink
05-22-2020 05:02 AM
There is an option to generate OTPs for registered devices in the Customer Support Portal.
Assets -> Device Certificates
- Mark as New
- Subscribe to RSS Feed
- Permalink
05-18-2020 06:29 AM
Same here after Panorama upgrade 9.1.1 -> 9.1.2.
- Mark as New
- Subscribe to RSS Feed
- Permalink
05-18-2020 06:40 AM - edited 05-18-2020 06:41 AM
Mine occurred after downloading renewed yearly subscriptions, or perhaps just the first time I noticed it. I am on 9.0.8.
- Mark as New
- Subscribe to RSS Feed
- Permalink
05-19-2020 06:04 AM
Running 9.1.2. Anyone know where to get the OTP?
- Mark as New
- Subscribe to RSS Feed
- Permalink
05-19-2020 06:09 AM
Not yet. I have a case running with our support partner about this.
- Migrate Panorama to AWS in Panorama Discussions
- Panorama unused policies query in Panorama Discussions
- Mac devices unable to authenticate to Global Protect in GlobalProtect Discussions
- Automate adding certificate to TS agent in General Topics
- How to calculate the actual used memory of PanOS 9.1 ? in Next-Generation Firewall Discussions
Show your appreciation!
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
