Did Factory Reset a PA-200 and system now automatically reboots in Maintenance Mode

[pstmartin]

Hi all, maybe someone can help me with this.

Just did a factory reset on a PA-200 via maintenance mode (via console) and now system reboots automatically in maintenance mode.

I followed instruction from here:

https://live.paloaltonetworks.com/t5/Management-Articles/How-to-Factory-Reset-a-Palo-Alto-Networks-D...

When I go in System Information i see the following:

Platform: none

Active Sysroot: sysroot0

U-boot Version: 5.0.6.0-14

When I reboot system before i get the maintenance mode page i see the following:

Remounting root filesystem in read-write mode: mount: can't find / in /etc/fstab or /etc/mtab
[FAILED]

Anyone can help me with this?

thanks

[vkalal]

> You will need to do a hard disk check

> Follow the link :

https://live.paloaltonetworks.com/t5/Management-Articles/How-to-Run-a-Hard-Disk-Drive-Performance-Te...

> The output should confirm if your harddisk has gone bad

[pstmartin]

Thanks for input

I did just that and when i select Diagnostics and enter password MA1NT i see option Test Disk Performance. When I select this option the screen goes black (i see nothing) and after 30 seconds or so the screen goes back to the welcome to maintenance mode screen.

Is that normal?

[pstmartin]

Here's what is displayed when i reboot device (right before it goes automatically to maintenance mode):

Welcome to PanOS
Starting udev: [ OK ]
Setting clock (utc): Wed Feb 24 11:15:16 EST 2016 [ OK ]
Setting hostname PA-200: [ OK ]
Checking filesystems:
Running filesystem check on pancfg: [ OK ]
Running filesystem check on panrepo: [ OK ]
[ OK ]
Remounting root filesystem in read-write mode: mount: can't find / in /etc/fstab or /etc/mtab
[FAILED]
rm: cannot remove `/etc/mtab~': Read-only file system
rm: cannot remove `/etc/mtab~~': Read-only file system
mount: can't find / in /etc/fstab or /etc/mtab
INIT: Entering runlevel: 3s of `/
Entering non-interactive startup
/sbin/ldconfig: Can't create temporary cache file /etc/ld.so.cache~: Unknown error 6002
/etc/rc3.d/S10panhw: line 15: /etc/cfgdb/eeprom.xml: Read-only file system
rm: cannot remove `/var/run/confirm': Read-only file system

[vkalal]

> Getting a black screen on HD test and then returning back to the welcome maint screen is not normal

> Please reach out to the Paloalto support, I think the device might have gone bad