12-22-2023 08:40 AM
Apologies, I am new to the Palo Alto community and not sure which board to post. I am with an ISP support team. We have a financial institution customer whose email for certain notifications are not being received. The technical support for the bank has written to me and indicated our domain is labeled as a phishing webiste for the reason. They said we must contact Palo Alto to resolve the issue and I understand Palo Alto only handles these specific email messages our customer does receive other messages from the bank. Can anyone here help or provide guidance?
12-22-2023 02:16 PM
<I'm not a palo support person> You can request a domain recategorization at this Palo website. It usually happens within 24hours or so.
https://urlfiltering.paloaltonetworks.com/
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