Domain blocked

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

Domain blocked

L0 Member

Apologies, I am new to the Palo Alto community and not sure which board to post. I am with an ISP support team. We have a financial institution customer whose email for certain notifications are not being received. The technical support for the bank has written to me and indicated our domain is labeled as a phishing webiste for the reason. They said we must contact Palo Alto to resolve the issue and I understand Palo Alto only handles these specific email messages our customer does receive other messages from the bank. Can anyone here help or provide guidance?

1 REPLY 1

L6 Presenter

<I'm not a palo support person> You can request a domain recategorization at this Palo website.  It usually happens within 24hours or so.

https://urlfiltering.paloaltonetworks.com/

  • 339 Views
  • 1 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!