Email Scheduler - no matching data found

[qmso475]

I received the report for 4 days, but it is marked as no matching data found.

PA-OS : 10.2.2

[JayGolf]

Hi @qmso475 ,

A user experienced a similar issue and TAC found several issues with the /reports_gen process and needed to log into the firewall with root credentials to fix it. 

Here's a link to the discussion post. 

[qmso475]

@JayGolf 

Is it a certificate for scep?
Do I have to create it with a general license?

[JayGolf]

Hi @qmso475 ,

The /reports_gen process is a subprocess performed by the mgmtsrv process. I would recommend reaching out to TAC to fix this issue.

A user experienced a similar issue and found the following:

"

TAC noted several issues with the /reports_gen process and needed to log into the firewall with root credentials to fix.

report_gen
========

2021-02-01 01:04:32.936 +0200 Warning: main(pan_report_gen.c:2178): ========= REPORT_GEN(20558): Done ==========
2021-02-01 02:47:07.749 +0200 Error: pan_logdb_construct_loghdr(pan_logdb_utils.c:811): Failed to open file /opt/pancfg/mgmt/logdb/traffic/1/20210130/pan.1213590405.log
2021-02-01 02:47:07.750 +0200 Error: pan_logdb_construct_loghdr(pan_logdb_utils.c:811): Failed to open file /opt/pancfg/mgmt/logdb/traffic/1/20210130/pan.1212651820.log
2021-02-01 02:47:07.750 +0200 Error: pan_logdb_construct_loghdr(pan_logdb_utils.c:811): Failed to open file /opt/pancfg/mgmt/logdb/traffic/1/20210130/pan.1211713235.log
2021-02-01 02:47:07.750 +0200 Error: pan_logdb_construct_loghdr(pan_logdb_utils.c:811): Failed to open file /opt/pancfg/mgmt/logdb/traffic/1/20210130/pan.1210774650.log
2021-02-01 02:47:07.750 +0200 Error: pan_logdb_construct_loghdr(pan_logdb_utils.c:811): Failed to open file /opt/pancfg/mgmt/logdb/traffic/1/20210130/pan.1209836065.log

TAC noted several issues with the /reports_gen process and needed to log into the firewall with root credentials to fix.

report_gen
========

2021-02-01 01:04:32.936 +0200 Warning: main(pan_report_gen.c:2178): ========= REPORT_GEN(20558): Done ==========
2021-02-01 02:47:07.749 +0200 Error: pan_logdb_construct_loghdr(pan_logdb_utils.c:811): Failed to open file /opt/pancfg/mgmt/logdb/traffic/1/20210130/pan.1213590405.log
2021-02-01 02:47:07.750 +0200 Error: pan_logdb_construct_loghdr(pan_logdb_utils.c:811): Failed to open file /opt/pancfg/mgmt/logdb/traffic/1/20210130/pan.1212651820.log
2021-02-01 02:47:07.750 +0200 Error: pan_logdb_construct_loghdr(pan_logdb_utils.c:811): Failed to open file /opt/pancfg/mgmt/logdb/traffic/1/20210130/pan.1211713235.log
2021-02-01 02:47:07.750 +0200 Error: pan_logdb_construct_loghdr(pan_logdb_utils.c:811): Failed to open file /opt/pancfg/mgmt/logdb/traffic/1/20210130/pan.1210774650.log
2021-02-01 02:47:07.750 +0200 Error: pan_logdb_construct_loghdr(pan_logdb_utils.c:811): Failed to open file /opt/pancfg/mgmt/logdb/traffic/1/20210130/pan.1209836065.log"