Error Message in PANGPA logs

[FarzanaMustafa]

Hello,

We are using 4.1.0-98.

The clients at fault work fine through a tethered mobile, however when connecting to their home WiFi the connection is successful but nothing will work through the VPN.

Below is a log snippet. What exactly is going on here?

<error>Gateway Default: Checking network availability and restoring VPN connection when network is available.</error>
<uptime>213</uptime>
<byte-received>0</byte-received>
<byte-sent>236307</byte-sent>
<packet-received>0</packet-received>
<packet-sent>1576</packet-sent>
<incorrect-packet-received>0</incorrect-packet-received>
<incorrect-packet-sent>471</incorrect-packet-sent>
(T11392) 01/24/19 11:34:10:266 Debug( 326): ### Download parameters ###: m_dwLatestDownlaod=1548192825, m_bDownloadStarted=0, bCheckTunnelOK=1, m_bOnDemandRead=0, bUsingCachedPortal=0, lastfaileddownload=0, m_nUpgradeMethod=1
(T11392) 01/24/19 11:34:10:266 Debug( 167): username field is not empty. not override the username.
(T11392) 01/24/19 11:34:10:266 Debug( 266): message type from the service = s
<?xml version="1.0" encoding="UTF-8"?>
<response>
<type>status</type>
<status>Connected</status>
<protocol>IPSec</protocol>
<portal-config-version>4100</portal-config-version>
<error/>

[Remo]

Hi @FarzanaMustafa

With just this it is almost impossible to say where the problem could be. But before you do any further troubleshooting: update to 4.1.8 or even 4.1.9. There were quite a few bugs resolved since 4.1.0...

[FarzanaMustafa · Accepted solution]

Thanks @Remo

GP version was not an issue. Client fixed the issue by following the solution below.

https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Telstra-Gateway-Max-appears-to-cause-IPSEC-VP...