Escalate URL categorisation change

[MichaelWrigh]

Hello,

I was wondering if there is any process for escalating a URL filter change? I have come across a website today called krudplug.net that was categorised as streaming media. This website contains video footage of pornography, extreme violence and injury detail including murders and people being killed in accidents. I blocked the website and requested a URL change to Adult and to my surprise this request was rejected and the categorisation kept as streaming media. I requested a URL categorisation change again this time to extremism and it was returned as a categorisation change to questionable, still not really appropriate considering the content and one that I am concerned may revert back if they don't get more categorisation change requests for it.

I am presuming it is bots doing the categorisation changes rather than people, is there a way  anyone knows of to escalate this further so that the site can be further investigated? I have checked online and found no way to do this, I am considering raising this with my point of contact at Palo Alto Networks to see if they could do anything about it.

[reaper]

the categorization is primarily done by bots but submissions should also be reviewed by human eyes

if you don't agree with the categorization you could open a support case and request a deeper look

[MichaelWrigh]

Thank you for the response, I am raising a support case with our supplier to ask if they can push this forward.