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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Resolved! Reconnect GlobalProtect

Hi, Is it possible to reconnect Global Protect is the signal in the phone recovers. I explain: We have phones with internet 4g and global protect connected. The signal in the place is low so sometimes the internet flaps but the Global protect not reconnect. Is there any paramether to connect global protect is internet is recovered? thanks

BigPalo by • L4 Transporter
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  • 2 replies
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cloudgenix webinar

I recently joined an company and they are using ION, is there any videos or webinar that I can watch to get familiar with the ION. I'm very good with VeloCloud but ION is new to me. Thank you!

SamerQ by • L1 Bithead
  • 3513 Views
  • 5 replies
  • 0 Likes

Uninstall issues, ex work laptop.

My ex work laptop has Cortex XDR 7.7.1.62043 installed, and I cant get it uninstalled. I have admin, but cant get anti tamper off so cant go the usual uninstall route, if I use msiexec /x it cant find the program. Need to get it uninstalled as it is blocking all activity to the internet. Suggestions please. Thanks

DUAL Dynamic IPSEC Tunnels single VR

Hi , have 2 dynamic isp at site 1 with single vr and ECMP and 1 public ip at site 2 paloalto at OCI cloud , i have setup dual tunnels from site 1 to site 2 but its not stable at all , both tunnels will be up but if we simulate failover using either path monitoring or tunnel monitoring or making isp 1 or 2 down we can see that vpn is stuck in in...

Resolved! DNSSEC broken for updates.paloaltonetworks.com

My organization uses the MS-ISAC MDBR public DNS resolver service. I received reports that this service was unexpectedly blocking resolution of updates.paloaltonetworks.com. I inquired and received the following explanation:"The DNSSEC for that domain is broken. Since that means the records couldn’t be confirmed to be legitimate, the MDBR servic...

Traffic logs only available for last 9 days on PA 3220

On my PA -3220 SW version: 10.1.2, /opt/panlogs/ is around 74% and 32 GB space is available out of 126 GB in panlogs. I have verified the traffic logs and also generated the user activity report, they only show traffic logs for last 7-9 days. Also, in GUI: Device > Setup > Management > Logging and Reporting Settings > Log Export an...

can not select asset in support case page

I click get help but but can not select asset though I have asset , i use chrome browser, it show asset , but can not select asset then i try edge browser which even can not show get help page, worse than chrome I am new user and bought new palo alto in recent month

MavioLee by • L2 Linker
  • 3491 Views
  • 5 replies
  • 0 Likes

Panorama Upload/install fail

Hi, We are having task failed for the task: "UploadInstall". I attach a screenshot: We dont know why this task is failing. What is the means for this task "uploadinstall"? where can we know why is not being completed?

tasks.JPG
BigPalo by • L4 Transporter
  • 3668 Views
  • 1 replies
  • 0 Likes

Resolved! Windows-Based User-ID Agent for User Mapping issue

We are using Windows-Based User-ID Agent for User Mapping. But For last few days, for some users Paloalto FW shows U-ID mapping as below instead of actual username. If anyone can explain this behavior it would be appreciated.

3ce0226582b332e5cd9121636128484c_0-1661948046541.png
Bijesh by • L1 Bithead
  • 2621 Views
  • 1 replies
  • 0 Likes

Resolved! PCNSE certification for v10

Hello,Does PCNSE certification available for panos 10 also or currently it is for version 9.x only?I am planning for the certification so need help.

d.spider by • L2 Linker
  • 6260 Views
  • 5 replies
  • 0 Likes

Resolved! IPSec Tunnel Works with Static Peer, but not with Dynamic FQDN Peer

Hi, I have an IPSec tunnel up and running with no issues using a staic IP for the peer in the IKE gateway, but it won't work when I set it to Dynamic and use the FQDN (hostname). When I ping from the command line it translates to the correct IP, and replies with no issue, but the tunnel will not come up. Are there some FQDN or DNS settings I...

NEW LOGGING DISK ADDED IN PANORAMA VM IS UNAVAILABLE AND ADMIN DISABLED

Dear Team, We have a fresh install of Panorama and we are using Panorama mode. after that, I tried to link 12 disks of 2TB capacity, but only 11 disks are linked. One disc that is not linked is displayed as shown below. Name : sdbState : PresentSize : 2097152 MBStatus : Ready for migrationReason : Admin disabled If anyone has experienc...

Resolved! What does No Direct access to Local Network actually do and when do we use it??

Team, Can anyone please explain SIMPLY to me what the "No Direct access to Local Network " under Global Protect actually does and mostly when are supposed to use it? This is so confusing to me. I know there is a KB for this but the KB seems to confuse people more then help. Basically what does it block and when should we enable it? Full tunne...

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