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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Support Portal - Not Able to Select the Asset

Hello, I'm Support Portal Page >Support Cases >Get Help in that can't able select the assets Find Asset Tenant ID/ Serial We can find our device with serial number ; we can't able to select the particular device .Please note you are posting a public message where community members and experts can provide assistance. Sharing private...

GRE tunnel failover issue

Hi Community, I am trying to set a GRE tunnel between Palo Alto PA-850-ZTP and zscaler. Issue: I have tunnel.1 and tunnel.2 created as Primary and Secondary. static routed default towards Internet. GRE tunnel Primary and secondary configured with Public local and peer IPs with tunnel interface .1 and .2 respectively. PBF rule is crea...

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Day-zero Configuration of Palo-Alto

Hi All, I heard day-zero configurations of the Palo-Alto firewall we can perform via the free service provided by Palo-Alto.Do anybody having the visibility here.

Sujanya by • L3 Networker
  • 4107 Views
  • 4 replies
  • 0 Likes

Resolved! PAN firewall HA and addition of same to Panorama

We are having an existing panorama in our network via which multiple production firewalls are managed and in one of the location we are planning to implement two new firewall in HA ( active -passive) set-up.question is : Do we need to add the firewall first and later need to configure HA or add the devices in HA first later we need to add them...

Sujanya by • L3 Networker
  • 4524 Views
  • 6 replies
  • 0 Likes

iCloud- Base App ID

Hi Team, We are unable to see iCloud-uploading and iCloud-downloading Apps in our traffic logs, All the traffic identified as iCloud-base. Can someone help me on this ?

ping: sendmsg: Permission denied to connected router - but can reach destinations beyond that router

Any help is appreciated... I have a PA interface connected to a router using a /31. I have static routes with that router as the next hop. From the firewall interface on the /31 interconnect, I can reach all of the destinations I have static routes for. I can't, however reach the router's IP on the directly connected /31. When I try to pin...

Resolved! HA1 link doesn't support /31-bit subnet mask for point-to-point links?

Hi, I'm setting up two PA5250s in HA and are connecting them up directly to each other. Since these are point-to-point links, i tried using a /31-bit subnet mask, as that is our usual norm for point-to-point links as per RFC3201. Does anyone know why you can't use a /31 for this when they're directly connected to each other? Thanks,Eugene

eugenep by • L3 Networker
  • 6386 Views
  • 4 replies
  • 0 Likes

Resolved! Global Protect for Linux

Is there support for the Global Protect client for Linux? It's not a download option when logging into the portal via https. If not, is there a way to connect using Java? Would NetConnect work?_

Resolved! Master Key issue with Panaroma managed firewall?

Ok so I may have made a mistake but I want to know the steps to recover and gain control back. I changed the mastr key on Panorama and then proceeded to deploy same master key to 2 test firewalls. Both failed, one is a standalone VM, another to be removed disconnected HA pair, one of them in the pair is already turned off. I then reverted conf...

raji_toor by • L4 Transporter
  • 4250 Views
  • 2 replies
  • 0 Likes

Mute the Music while on Hold

While waiting on hold for support, is there a way to mute the hold music? The same 35-second loop for 30+ minutes is just too much. Especially when you had a time slot reserved for an engineer.

JMRLT by • L0 Member
  • 5098 Views
  • 3 replies
  • 2 Likes

Apt-Get Traffic Allowed but Vendor Receiving Install Error

We are working with a vendor who is attempting to install apt-get files onto our test server 172.23.10.44. Traffic was not allowed yesterday, but now is today after I associated application of "apt-get" to application group. Now traffic is allowed, but the vendor is stating the following error still which they were getting before I made the chan...

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Bullix36 by • L0 Member
  • 3712 Views
  • 2 replies
  • 0 Likes

Authenticated NTP, what do you use?

Hello Community, While I already have googled and found some solutions, I would like to get input from you to see what you have used and works well. In a windows environment, what do you use to point your PAN's NTP configuration to an authenticated server? I know domain controllers use Kerberos with other windows systems, but not 3rd party devi...

Change in NetFlow behavior in PAN-OS 10

Hey guys, Here's another one of the issues I have run into after upgrading to PAN-OS 10. Application usage statistics received by NetFlow are now displayed in Petabps / Pbytes on my NetFlow servers!I have confirmed that my NetFlow server hasn't been touched since updating the firewall to PAN-OS 10.I have also set up a separate NetFlow server and...

warface by • L1 Bithead
  • 3325 Views
  • 2 replies
  • 1 Likes

Resolved! GlobalProtect user in RDP login?

Anyone know why, after installing Globalprotect, I see an empty user account with the GlobalProtect icon as an option when trying to RDP to remote desktops? I've noticed it on every machine after installing GP... I'm hoping it is a config option that can be turned off somewhere but I'm not sure what it is for. On my home computers it is actuall...

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jsalmans by • L4 Transporter
  • 5780 Views
  • 4 replies
  • 0 Likes
  • 24442 Posts
  • 125 Subscriptions
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