This website uses Cookies. By clicking Accept, you agree to the storing of cookies on your device to enhance your community and translation experience. Read our Privacy Policy.
Click Preferences to customize your cookie settings.
Accept
Reject
Preferences

500 Internal Server Error | Panorama

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

500 Internal Server Error | Panorama

Go to solution
tamilvanan
L3 Networker

‎04-08-2022 08:37 AM

Hi Team,

 

We are having Panorama running on 10.1.3 and recently some times we are facing issue while taking GUI access to the firewall and we are getting the error "500 Internal Server Error" on the browser.

 

We are not able to access the the Panorama for some time via GUI but the panorama CLI is accessible and checked the process running on the firewall and could see that all the process are running without any issue during the issue time period.

 

After rebooting the Panorama the issue does not repeats itself for some months but after few months the issue repeats itself.

 

:ffff:10.75.4.228 - - [08/Apr/2022:11:49:20 +0530] "GET /error_page/500.html" 500 1133 "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.24 Safari/537.36"
::ffff:10.75.4.228 - - [08/Apr/2022:11:49:20 +0530] "- -" 400 0 "-"
::ffff:10.75.4.228 - - [08/Apr/2022:11:49:20 +0530] "GET /error_page/500.html" 500 1133 "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.24 Safari/537.36"
::ffff:10.75.4.228 - - [08/Apr/2022:11:49:30 +0530] "- -" 400 0 "-"
::ffff:10.75.4.228 - - [08/Apr/2022:11:49:30 +0530] "GET /error_page/500.html" 500 1133 "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.24 Safari/537.36"
::ffff:10.75.4.228 - - [08/Apr/2022:11:49:30 +0530] "- -" 400 0 "-"
::ffff:10.75.4.228 - - [08/Apr/2022:11:49:30 +0530] "GET /error_page/500.html" 500 1133 "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.24 Safari/537.36"
::ffff:10.75.4.228 - - [08/Apr/2022:11:49:34 +0530] "GET /nodejs/socket.io/1/xhr-polling/dfECEfVqRpKXgYWb5WSe" 200 3 "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.24 Safari/537.36"
::ffff:10.75.4.228 - - [08/Apr/2022:11:49:40 +0530] "- -" 400 0 "-"
::ffff:10.75.4.228 - - [08/Apr/2022:11:49:40 +0530] "GET /error_page/500.html" 500 1133 "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.24 Safari/537.36"
::ffff:10.75.4.228 - - [08/Apr/2022:11:49:40 +0530] "- -" 400 0 "-"
::ffff:10.75.4.228 - - [08/Apr/2022:11:49:40 +0530] "GET /error_page/500.html" 500 1133 "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.24 Safari/537.36"
::ffff:10.75.4.228 - - [08/Apr/2022:11:49:50 +0530] "- -" 400 0 "-"
::ffff:10.75.4.228 - - [08/Apr/2022:11:49:50 +0530] "GET /error_page/500.html" 500 1133 "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.24 Safari/537.36"
::ffff:10.75.4.228 - - [08/Apr/2022:11:49:50 +0530] "- -" 400 0 "-"
::ffff:10.75.4.228 - - [08/Apr/2022:11:49:50 +0530] "GET /error_page/500.html" 500 1133 "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.24 Safari/537.36"
::ffff:10.75.4.228 - - [08/Apr/2022:11:49:54 +0530] "GET /nodejs/socket.io/1/xhr-polling/dfECEfVqRpKXgYWb5WSe" 200 3 "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.24 Safari/537.36"
::ffff:10.75.4.228 - - [08/Apr/2022:11:50:00 +0530] "- -" 400 0 "-"
::ffff:10.75.4.228 - - [08/Apr/2022:11:50:00 +0530] "GET /error_page/500.html" 500 1133 "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.24 Safari/537.36"
::ffff:10.75.4.228 - - [08/Apr/2022:11:50:00 +0530] "- -" 400 0 "-"
::ffff:10.75.4.228 - - [08/Apr/2022:11:50:00 +0530] "GET /error_page/500.html" 500 1133 "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.24 Safari/537.36"
::ffff:10.75.4.228 - - [08/Apr/2022:11:50:10 +0530] "- -" 400 0 "-"
::ffff:10.75.4.228 - - [08/Apr/2022:11:50:10 +0530] "GET /error_page/500.html" 500 1133 "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.24 Safari/537.36"
::ffff:10.75.4.228 - - [08/Apr/2022:11:50:10 +0530] "- -" 400 0 "-"
::ffff:10.75.4.228 - - [08/Apr/2022:11:50:10 +0530] "GET /error_page/500.html" 500 1133 "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.24 Safari/537.36"
::ffff:10.75.4.228 - - [08/Apr/2022:11:50:14 +0530] "GET /nodejs/socket.io/1/xhr-polling/dfECEfVqRpKXgYWb5WSe" 200 3 "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.24 Safari/537.36"
::ffff:10.75.4.228 - - [08/Apr/2022:11:50:20 +0530] "- -" 400 0 "-"
::ffff:10.75.4.228 - - [08/Apr/2022:11:50:20 +0530] "GET /error_page/500.html" 500 1133 "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.24 Safari/537.36"
::ffff:10.75.4.228 - - [08/Apr/2022:11:50:20 +0530] "- -" 400 0 "-"
::ffff:10.75.4.228 - - [08/Apr/2022:11:50:20 +0530] "GET /error_page/500.html" 500 1133 "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.24 Safari/537.36"
::ffff:10.75.4.228 - - [08/Apr/2022:11:50:30 +0530] "- -" 400 0 "-"
::ffff:10.75.4.228 - - [08/Apr/2022:11:50:30 +0530] "GET /error_page/500.html" 500 1133 "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.24 Safari/537.36"
::ffff:10.75.4.228 - - [08/Apr/2022:11:50:30 +0530] "- -" 400 0 "-"
::ffff:10.75.4.228 - - [08/Apr/2022:11:50:30 +0530] "GET /error_page/500.html" 500 1133 "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.24 Safari/537.36"
::ffff:10.75.4.228 - - [08/Apr/2022:11:50:34 +0530] "GET /nodejs/socket.io/1/xhr-polling/dfECEfVqRpKXgYWb5WSe" 200 3 "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.24 Safari/537.36"
::ffff:10.75.4.228 - - [08/Apr/2022:11:50:40 +0530] "- -" 400 0 "-"
::ffff:10.75.4.228 - - [08/Apr/2022:11:50:40 +0530] "GET /error_page/500.html" 500 1133 "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.24 Safari/537.36"
::ffff:10.75.4.228 - - [08/Apr/2022:11:50:40 +0530] "- -" 400 0 "-"
::ffff:10.75.4.228 - - [08/Apr/2022:11:50:40 +0530] "GET /error_page/500.html" 500 1133 "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.24 Safari/537.36"
::ffff:10.75.4.228 - - [08/Apr/2022:11:50:50 +0530] "- -" 400 0 "-"
::ffff:10.75.4.228 - - [08/Apr/2022:11:50:50 +0530] "GET /error_page/500.html" 500 1133 "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.24 Safari/537.36"
::ffff:10.75.4.228 - - [08/Apr/2022:11:50:50 +0530] "- -" 400 0 "-"

 

Thanks in Advance! 

0 Likes Likes
1 accepted solution

Accepted Solutions

Go to solution
BPry
Cyber Elite
Cyber Elite

‎04-09-2022 08:23 PM

@Cooper69,

There's quite a few memory leaks addressed in 10.1.4 and 10.1.5. If you have a way to validate a release prior to it hitting preferred status, I would highly recommend installing 10.1.5-h1, otherwise 10.1.4-h4 is the current recommended release for PAN-OS 10.1

View solution in original post

2 REPLIES 2

Go to solution
JANARTHANAN1392
L2 Linker

‎04-09-2022 12:02 AM

@tamilvanan 

 

Please try this step https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLtjCAG

 

 

Thanks,
Sharthu

Go to solution
BPry
Cyber Elite
Cyber Elite

‎04-09-2022 08:23 PM

@Cooper69,

There's quite a few memory leaks addressed in 10.1.4 and 10.1.5. If you have a way to validate a release prior to it hitting preferred status, I would highly recommend installing 10.1.5-h1, otherwise 10.1.4-h4 is the current recommended release for PAN-OS 10.1

  • 1 accepted solution
  • 5324 Views
  • 2 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!

LEGAL NOTICES
RESOURCES
Khoros awards 2022
Copyright 2007 - 2024 - Palo Alto Networks