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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Resolved! Explanation for why all applications are not available for PBF

Hi All, Just wondering if anyone can explain why the application objects have thousands of objects, but when attempting to create a policy based forwarding rule for a specific app (in my example, ms-teams), it does not appear in the drop down options in the Application drop down. Can anyone guide me on the best way to setup PBF for ms-teams? Th...

ccarter by • L1 Bithead
  • 8952 Views
  • 4 replies
  • 0 Likes

Paloalto TAC support

Anyone here using Paloalto products happy with TAC support? I do not use TAC often but it seems like there are not enough TAC engineers to provide support to customers. For example, every time I call into PAN phone support, the average wait time is 25 minutes. As for a specific example,I called into Paloalto TAC support this morning, and I've ...

dtran by • L4 Transporter
  • 17696 Views
  • 19 replies
  • 1 Likes

Resolved! Suggestion for support

Hi I notice a lot of my other venders allow for uploads direct from their device. Can palo alto do that. if I go to the support page for the device there should be an option to upload direct from the device with a case number or something like that. save me having to download - usually over slower comms and then re upload Simple thing, mak...

Panorama Legacy to Panorama mode Log Migration

I just completed moving a Panorama VM from Legacy mode to Panorama mode. Panorama is running 9.1.14-h4. What I'm concerned about are the existing logs. From a document I read, you needed to run the following command request logdb migrate vm start then run request logdb migrate vm status to check the status. When it's done it should show "migr...

BaudMatt by • L1 Bithead
  • 2961 Views
  • 1 replies
  • 0 Likes

Block domain while permitting some access.

A group within my company would like access to, we will just call it, xyz.com/blog, but we currently block xyz.com via an EDL based policy. We are also not decrypting this groups traffic as it causes issues with some of their connectivity, so options are limited in that respect. I added xyz.com/blog to our whitelist just to see if it would work,...

Resolved! Is there entry limit when resolving FQDN?

When I tried resolve the FQDN, abc.com, and it shows 4 IP address of 54.192.150.W, 54.192.150.X, 54.192.150.Y, 54.192.150.Z use this address ipv6 not resolved. After I performed 'request system fqdn refresh force yes’ The resolve FQDN shows another 4 IP address of 13.33.33.W 13.33.33.X use this address 13.33...

Wenwei_Y by • L0 Member
  • 5774 Views
  • 3 replies
  • 0 Likes

device template stack values staying in overide mode, shared template values not passing through on template stack

hello, anyone ever have this following issue. on some of our template stacks the shared template values are not passing through to the template stack. in the template stack some values come through from the device template but the shared template (which is delow in order the device template stack) values do not come through but only on some fiel...

miguelMA by • L2 Linker
  • 2519 Views
  • 2 replies
  • 0 Likes

Resolved! vsys1 - User-ID Hub

Hello - Can someone explain the difference between "vsys1 - User-ID Hub" and another of my palo's that just has "vsys1"?

Panorama showing incorrect device IP

Morning all. We are onboarding 90 or so pa410 firewalls and did our initial config and update with ZTP, at which point panorama showed the managed devices as their DHCP address on a /24 I gave them. we are now using the dedicated WAN interface for services and mgmt, these remove branches only have a single handoff. In device summary the device...

smartz by • L0 Member
  • 3435 Views
  • 2 replies
  • 0 Likes

Quick AP ID related question google-docs

Just looking of for clarification around google-docs app IDs. If I allow the google-docs container ID in a policy\app group...I'm essentially including ALL the child apps contained within.... correct. ??? No need to explicitly specify the child apps ??? ie.... google-docs-base google-docs-uploading google-docs-editing etc etc Appreciat...

Are Virtual Routers required?

I am working with a customer whereby the requirements are to split different traffic by different interfaces. Its an internal firewall and will not route internet traffic 1x Interface for East/West/North/South traffic 1x Interface for communications to Panorama 1x Interface for any communication to internet targets the firewall needs(NTP/Licen...

Nhussain by • L1 Bithead
  • 3421 Views
  • 3 replies
  • 0 Likes

How Do I Actually Get Support From Palo Alto?

So I purchased premium support for my device but when I go to the website to create a support ticket, I get to a point where the ticket is blocked by a window telling me that I am being redirected to the live community. If I click continue a new tab opens to to this site. If I click cancel they close my ticket. There is no way to go back to the ...

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