Our Palo Alto HA break connections in every 24 hours

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Our Palo Alto HA break connections in every 24 hours

L0 Member

I have noticed my primary Palo Alto 820 HA heartbeat gets disconnected every day at 9 a.m. This causes a 5-minute network outage every morning. suggest what could be the cause.

MOHD MISAM RIZVI
2 REPLIES 2

Cyber Elite
Cyber Elite

Hello,

Check the device logs around the same time to see if there is another issue causing the failover. Could be port or path monitoring? 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClIbCAK

Maybe support has a better answer?

Regards,

Cyber Elite
Cyber Elite

@Misam,

So just your Heartbeat Backup is going down, not your HA1 or HA2 interfaces? Can you verify in your system logs what the events are leading up to that failure, because Heartbeat Backup going down shouldn't cause any issues as long as your HA interfaces are online. 

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