Escalate URL categorisation change

Showing results for 
Show  only  | Search instead for 
Did you mean: 
Palo Alto Networks Approved
Palo Alto Networks Approved
Community Expert Verified
Community Expert Verified

Escalate URL categorisation change

L2 Linker


I was wondering if there is any process for escalating a URL filter change? I have come across a website today called that was categorised as streaming media. This website contains video footage of pornography, extreme violence and injury detail including murders and people being killed in accidents. I blocked the website and requested a URL change to Adult and to my surprise this request was rejected and the categorisation kept as streaming media. I requested a URL categorisation change again this time to extremism and it was returned as a categorisation change to questionable, still not really appropriate considering the content and one that I am concerned may revert back if they don't get more categorisation change requests for it.

I am presuming it is bots doing the categorisation changes rather than people, is there a way  anyone knows of to escalate this further so that the site can be further investigated? I have checked online and found no way to do this, I am considering raising this with my point of contact at Palo Alto Networks to see if they could do anything about it.


Cyber Elite
Cyber Elite

the categorization is primarily done by bots but submissions should also be reviewed by human eyes

if you don't agree with the categorization you could open a support case and request a deeper look

Tom Piens
PANgurus - Strata specialist; config reviews, policy optimization

L2 Linker

Thank you for the response, I am raising a support case with our supplier to ask if they can push this forward.

  • 2 replies
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!