Failed to check content upgrade info due to generic communication error.

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Failed to check content upgrade info due to generic communication error.

L0 Member

Recently, I am getting "Failed to check content upgrade info due to generic communication error.  Please try again later" error message.

Do you have any idea about the problem?  I faced with this problem at two different PoC.





Are you saying it's still not working for you even after executing the suggested workaround?



I am saying it is working.


Thanks for clarifying Niklas!


FWIW, I was running into the same problem however my situation was a little different.

I was assuming that the firewall would make the connection to the Internet through the WWW/WAN interface that is configured the same way my Checkpoint firewalls do.   I didn't realize that the management interface would be the one used for checking for updates.

I am in the initial build up of this Palo Alto segment which is to replace my Checkpoints.   As such, I have part of my LAN configured on the Palo Alto, but I do not have it plugged into my core LAN. 

So I changed my DNS servers to use (Google) versus my Internal DNS, I modified my NTP to check (The time was off by 25 hours) and I changed the default gateway on the management interface to be the private/LAN IP address of the Palo Alto.

It still didn't work.   I rebooted, and it started working.

Posted in case it may help someone else.

L0 Member


I had this issue recently when upgrading a HA pair. The active could reach the updates server fine, but passive failed.

Easiest way around this without messing around with static arp entries is to just refresh and download the software you require on the Active firewall.

When the prompt comes up to sync with HA make sure you check the box and click OK.

Once this is downloaded on the active jump over to the passive firewall >software> hit refresh , it will fail...But notice at the bottom of the software list you will have the latest version of software to install.

it will just say Unknown in the "release date" column Smiley Wink and it should have the install button ready for you to upgrade the passive.

Hope that helps.


While performing a sync to peer when performing a software or dynamic update does work around the issue of a passive device in a HA pair not being able to get the updates, it is not best practice and it can expose you to split brains when your HA pair is under heavy loads. Configuring static ARPs on the internal L3 interfaces allows both PAN devices to access PANs update servers without increasing the risks of split brains.



I have the same issue, with an HA. Currently Active can update its content updates, but Passive can't update them. I have a question, about your workaround. 


When you said "configure the ARP entries", do your refer to add the MAC address, of each MGT interface, in all Layer 3 interfaces that I have configured?



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