Failed to check upgrade info due to generic communication error

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Cyber Elite

Re: Failed to check upgrade info due to generic communication error

WildFire is currently experiencing an issue providing updates through the CDN infrastructure and Palo Alto is currently monitoring a fix that was pushed at 0301 UTC that should address the issue. 

I'd recommend that everyone sign up for communications at https://status.paloaltonetworks.com if you haven't already so that you receive outage and maintenance notifications. 

View solution in original post

Highlighted
L1 Bithead

Re: Failed to check upgrade info due to generic communication error

Thank you very much for the info and the link!!!!!  This answers the question.  In addition to subscribing, I added the RSS feed to our teams infrastructure and we are all receiving notifications.  

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L3 Networker

Re: Failed to check upgrade info due to generic communication error

Thanks for the info.

Seems my subsription went away. I was subsribed for status information but did not recieve them.

Subscribed again and will monitor the updates further.

The errors reduced to a minimum during today. Only 2 errors.

Lets see if it falls back to normal behaviour.

 

cu

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Cyber Elite

Re: Failed to check upgrade info due to generic communication error

Many Thanks for the update Bpry.

MP
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L4 Transporter

Re: Failed to check upgrade info due to generic communication error

@BPry I am facing the same issue. i have gone through https://status.paloaltonetworks.com/ link but could not find any thing.

Not able to get any information by this website, below is the screenshot for reference.

 

Jafar_Hussain_0-1592425229632.png

 

Highlighted
Cyber Elite

Re: Failed to check upgrade info due to generic communication error

@Jafar_Hussain,

I'm unsure of what you're actual question is, or what issue you are facing? Are you having an issue subscribing to status updates from PAN? If you are having issues getting WildFire updates that would not be related to the issue with regards to this post. 

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L4 Transporter

Re: Failed to check upgrade info due to generic communication error

@BPry 

I am getting email alert in every 30 minutes.

actionflags: 0x0
type: SYSTEM
subtype: general
config_ver: 0
time_generated: 2020/06/17 14:54:48
dg_hier_level_1: 0
dg_hier_level_2: 0
dg_hier_level_3: 0
dg_hier_level_4: 0
vsys_name:
device_name: PA-820-HQ
vsys_id: 0
vsys:
eventid: general
object:
fmt: 0
id: 0
module: general
severity: high
opaque: Failed to check WildFire content upgrade info due to generic communication error..

 

I have two firewall in HA, this alert i am getting from the passive firewall.i have sync dynamic updates b/w primary and secondary.

note - All app version are matched.

I want to know only why i am getting this alert.

 

Highlighted
Cyber Elite

Re: Failed to check upgrade info due to generic communication error

 

I had the similar issue on all the firewalls a month ago.

Then under device,services

 

I changed the update server to  staticupdates.paloaltonetworks.com

After doing that my problem was fixed.

 

Try to put that  in update server?

MP
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