Failed to check upgrade info due to generic communication error

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Failed to check upgrade info due to generic communication error

L3 Networker

Hi all


since last night i get alot of erros from wildfire, antivirus updates, content updates...

All sheduled updates and even manual checks from the gui bring up errors.

No HA config.

Problem is on a 3020 and a old 500.

Ping and trace work to eu.wildfire.paloaltonetworks, wildfire.paloaltonetworks and updates.paloaltonetworks

DNS seems to be ok.

System Log shows 'Connection to Update server: completed successfully, but searching for updates takes a long time and brings up the error again.


Anyone else with these problems?

My mailbox is spammed with warnings from wildfire (sheduled to all 15 min.).





WildFire is currently experiencing an issue providing updates through the CDN infrastructure and Palo Alto is currently monitoring a fix that was pushed at 0301 UTC that should address the issue. 

I'd recommend that everyone sign up for communications at if you haven't already so that you receive outage and maintenance notifications. 

View solution in original post

Thank you very much for the info and the link!!!!!  This answers the question.  In addition to subscribing, I added the RSS feed to our teams infrastructure and we are all receiving notifications.  

Thanks for the info.

Seems my subsription went away. I was subsribed for status information but did not recieve them.

Subscribed again and will monitor the updates further.

The errors reduced to a minimum during today. Only 2 errors.

Lets see if it falls back to normal behaviour.



Many Thanks for the update Bpry.


@BPry I am facing the same issue. i have gone through link but could not find any thing.

Not able to get any information by this website, below is the screenshot for reference.





I'm unsure of what you're actual question is, or what issue you are facing? Are you having an issue subscribing to status updates from PAN? If you are having issues getting WildFire updates that would not be related to the issue with regards to this post. 


I am getting email alert in every 30 minutes.

actionflags: 0x0
type: SYSTEM
subtype: general
config_ver: 0
time_generated: 2020/06/17 14:54:48
dg_hier_level_1: 0
dg_hier_level_2: 0
dg_hier_level_3: 0
dg_hier_level_4: 0
device_name: PA-820-HQ
vsys_id: 0
eventid: general
fmt: 0
id: 0
module: general
severity: high
opaque: Failed to check WildFire content upgrade info due to generic communication error..


I have two firewall in HA, this alert i am getting from the passive firewall.i have sync dynamic updates b/w primary and secondary.

note - All app version are matched.

I want to know only why i am getting this alert.



I had the similar issue on all the firewalls a month ago.

Then under device,services


I changed the update server to

After doing that my problem was fixed.


Try to put that  in update server?

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