Failed to install licenses. An initial license cannot be applied for renewal of license

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Palo Alto Networks Approved
Palo Alto Networks Approved
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Failed to install licenses. An initial license cannot be applied for renewal of license

L1 Bithead

When I tried to activate the license with auth code it prompt me this error

" Failed to install licenses. An initial license cannot be applied for renewal of license"

The initial license is trial license, how should I remove the trial from portal ?

 

Thanks

 

1 ACCEPTED SOLUTION

Accepted Solutions

Cyber Elite
Cyber Elite

@VLim,

Open an admin ticket with TAC and they can just strip the trial license on the portal on the backend. 

View solution in original post

2 REPLIES 2

Cyber Elite
Cyber Elite

@VLim,

Open an admin ticket with TAC and they can just strip the trial license on the portal on the backend. 

Thanks, TAC assist to activate the license via Auth Code

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