Does Palo Alto Networks Support actually exist?

Nobody will answer their phones. Several attempts to call support only leads to hours on hold, nobody ever answers.

Migrating from a pair of 850s to a pair of 3220s!

It is my understanding that I should be able to export my config on the primary PA-850 and import it to the primary PA-3220.  I know that there are more RJ45 ethernet ports on the PA-3220, so I will update Ethernet1/9 to Ethernet1/13 and Ethernet1/10

Multiple External IPs to Multiple Firewalls

I am sure this is going to be something simple, but I am admittedly stumped (not hard to do).

I have a block of External IP addresses assigned by our ISP , say   172.10.10.10/29

The gateway is 172.10.10.10 . This contains a single physical port . Thi

Internet speedtest from PAN

Is it at all possible to determine circuit capacity directly from the PAN?

Esentially what im trying to do is run a intenret speedtest directly from a PAN.

What would be perfect is the ability to run an iperf client direclty off a PAN

ESXI Server & Palo Alto: The Inside Hosts that's on the same port Group as Palo Alto (inside interface) cant ping the Palo Alto inside Interface.

I have a ESXI Server with firewall (Inside, DMZ and Outside) zones

Palo Alto has a security rule to allow interzone traffic from inside to outside

Palo Alto has NAT configured for Outside Interface

When I try to ping from host to host on in the same po

Unable to ping out from new zone

We are in the process of migrating our DMZ servers out from behind an ancient ASA to our Palo. I pulled a test webserver over to make sure my NAT was set and to trial out some rules.

For the most part everything is working but I can't ping out from a

Can i get the threat logs for Exception threat id

I have applied threat id exception on antivirus profile, can i get the logs for those id in threat logs.

Management SSH port not accessible

Hi Team,

We have FIX WEAK CIPHERS AND KEYS ON THE MANAGEMENT INTERFACE FOR SSH ACCESS with help of the below document.

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PN5bCAG

As of now, we are not able to access the firewall

how to integrate paloalto firewall with Cortex XSOAR

Hi,

I have setup Cortex XSOAR. However, i'm still confuse  what i can do with this platform.. Someone said, i can integrate my Paloalto Firewall with Cortex XSOAR... Is there anyone here, know how to integrate my Palo alto firewall with Cortex XSOAR?

HA configuration back to a Cisco Nexus switch, question about port-channels

Our current environment has two PA-850s connecting to two Cisco Nexus switches.  Each PA-850 has a fiber connection to each Nexus.  The Nexus has a configuration of a single port-channel covering all four fiber links.  Is this how it should be done,