Failed to install licenses. Model incompatible: feature model is VM300 while the device model is PRA

Announcements

Changes to the LIVEcommunity experience are coming soon... Here's what you need to know.

Reply
PFerris
L1 Bithead

Failed to install licenses. Model incompatible: feature model is VM300 while the device model is PRA

Hello all,

   I have just setup a Palo Alto firewall virtual instance.  I have the interfaces setup now so that I can download updates/content.  I attempted to apply my license using the authorization code.  The first time that I tried I got an error that I needed a minimum of 6.5 GB of memory, so I shutdown the VM and changed it to 4vCPU and 8GB RAM.  When I bring it back up and try again, it says I have exceeded the auth code use count.  And when I select to retrieve license keys from the license server, I get the error  "Failed to install licenses. Model incompatible: feature model is VM300 while the device model is PRA"

 

Any ideas?

 

Thanks in advance,

   -Pat

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!