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PFerris
L1 Bithead

Failed to install licenses. Model incompatible: feature model is VM300 while the device model is PRA

Hello all,

   I have just setup a Palo Alto firewall virtual instance.  I have the interfaces setup now so that I can download updates/content.  I attempted to apply my license using the authorization code.  The first time that I tried I got an error that I needed a minimum of 6.5 GB of memory, so I shutdown the VM and changed it to 4vCPU and 8GB RAM.  When I bring it back up and try again, it says I have exceeded the auth code use count.  And when I select to retrieve license keys from the license server, I get the error  "Failed to install licenses. Model incompatible: feature model is VM300 while the device model is PRA"

 

Any ideas?

 

Thanks in advance,

   -Pat

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