06-21-2022 03:27 PM
I'm wondering if anyone else is seeing failures during the uploading of telemetry files today?
Our first failure occurred at 10:38 PDT and has been reoccurring every hour since.
I see via https://status.paloaltonetworks.com/, that wildfire is in maintenance... related?
06-21-2022 09:08 PM
Didn't want you to feel like it was just you @jim.smith. I had telemetry send failures today as well. Started at 10:04 PDT with the last system error at 16:04 PDT. Cleared up on it's own. I filtered the system log on "send-failed" and found a similar episode on 3/29 that cleared on it's own as well. Guessing you're right. Some sort of backend system maintenance or issue.
11-20-2022 01:46 AM
Guys, same alert today i have seen one of my customer as well, any updates on this.
02-21-2023 12:57 AM
PA-460-PRI - SYSTEM ALERT : critical : Failed to send: file 'PA_023001007706_dt_10.1.6-h6_202302...
receive_time: 2023/02/21 12:48:05
time_generated: 2023/02/21 12:48:06
opaque: Failed to send: file 'PA_023001007706_dt_10.1.6-h6_20230221_0200_1-hr-interval_HOUR.tgz'.
02-21-2023 12:59 AM
can any one know what this error is?
04-04-2023 04:49 AM
If you have disabled telemetry and still seeing this system alert, probably you are hitting PAN-207390.
If it is enabled and you are seeing this error then need to check what device_telemetry logs are saying.
This can also be happening if there is any device in between performing decryption, if so exempt the traffic from SSL decryption.
If you are using service route then in policy we have to allow device_telemetry so that the file can be sent.
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