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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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PA-440 Cannot load licenses/auth codes/key into device

My PA-440 will not Retrieve license keys from license server. I made sure the server addy and DNS was set correctly. I am not using the ZTP WAN port currently, while I have it in our lab. I have 1/3 setup as outside facing to ISP and 1/4 setup as local LAN that I can access the internet, successfully on. I have tried under License Management...

Resolved! Palo Alto CSP Down

I go to support.paloaltonetworks.com I can access to the case I open but I cannot access to the case or open new case. It stuck in loading . I tried with multiples browser and internet line also same issue. My colleagues have the same issue also

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JiaXiang by • L4 Transporter
  • 2986 Views
  • 3 replies
  • 0 Likes

Resolved! Site to Site VPN 1 GW multiple peers Same VPN network

Hi, Looking for your advise and best practise for setting up a site to site vpn with one GW and multiple peers. VPN IP addresses are from the same subnet. Services behind the GW1 should be accessible be each pee and vice versa. However, each peer should not be communicating to each other. Is this possible? if yes, is there a guidelines on ho...

NSJH by • L0 Member
  • 4270 Views
  • 2 replies
  • 0 Likes

Resolved! DHCP configuration

Hello all, Our branch office is using PA820 as a DHCP server with all of our devices into a single vlan. We would like to keep the devices into different vlans with different subnets. My question is how to configure the DHCP to assign a specific subnet to a specific vlan (switch)? Please help!! I am new to this product. Thanks

A log of the export logs

For some reason the exporting of the logs to an FTP server is failing. Are there any log files anywhere that would give me any info? Thanks

s0lselcia by • L4 Transporter
  • 2218 Views
  • 2 replies
  • 0 Likes

Resolved! How to use Office365 as email gateway

Hello, We have PA-220 with PAN-OS 9.1. Do you know if it is possible to use our O365 tenant as an email server? I have tried a few configurations but no success 😞I am sure that I am using the correct Emal gateway but I do not see where I can fill in the account's username, password, and TLS configuration.

Beko by • L0 Member
  • 8466 Views
  • 3 replies
  • 0 Likes

Multiple issues on Dynamic Updates PA-220

Hi Palo Alto Community Team, I'm facing Multiple issues on Dynamic Updates PA-220, the thing is, in our company we have a PA-220 available and with active Premium Support license for all 2023, this FW was restored using factory reset process and get back to PAN-OS 8.0.7 and updated following the order 8.0.7 > 8.0.19-h1 The FW was update...

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Changing palo alto from a/a to a/p

Hello, I need to change 2 palo alto from active/active to active/passive. Is there any guide or something that I can follow or understand what's need to be change. I already have changed but lost connection on my globalprotect, I can connect but looks like I don't have any connection internaly.

hpitta by • L0 Member
  • 4815 Views
  • 3 replies
  • 0 Likes

Resolved! VLAN Confusion

Hi,I’ve recently got a PA-440, and trying to make sense of the VLAN logic on PAN-OS has got me stumped.First of all, I get creating a layer 3 sub interface and assigning a VLAN tag, easy. A bit odd that the 'tag' doesn't then show up as a VLAN under Network > VLANs, but I can let that slide. It's an access port where things really don't mak...

bgre033 by • L2 Linker
  • 16845 Views
  • 8 replies
  • 1 Likes

Network Traffic Categorized as Malware

We are seeing an uptick in normal network traffic being classified as malware. Example sites include nasdaq, vice, and times. One thing they have in common is that the dest IPs points back to leaseweb. Is anyone else seeing this or know of a change that could be causing this?

panorama email schedul - no match data

Hi. panorama email scheduler > no match data Regarding the above content, we found a solution that we can activate debugging of search results. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLc4CAG admin@M-200> debug management-server set report basic Invalid syntax. In url, panorama is written in the ...

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qmso475 by • L3 Networker
  • 2098 Views
  • 2 replies
  • 0 Likes

Resolved! deleting report tree [folder where the reports are ]

Hi is that possible to delete report tree folder where the reports are for example this command (delete report summary scope shared report-name "pdf_summary_report" file-name *) removes the pdf files (reports) inside of [pdf_summary_report] tree/ folder whichever you call it, however the folder itself stays in gui and cli admin@PA-440>...

nevolex by • L3 Networker
  • 1959 Views
  • 1 replies
  • 0 Likes

Deleting V-sys via panorama

Hi All, I am trying to delete a V-sys2 which is created under the device TEST-PALO-1 via Panorama. We have multiple V-SYS which are created under this. We have a template named Base-rule applied to the device TEST-PALO-1. This Base-rule template would create 10 default hardening rules. So because of Base-rule template, when ever we create a ne...

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