Fetch Device Certificate failure

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Fetch Device Certificate failure

L0 Member



I am getting this error (Failed to fetch device certificate.TPM public key match failed.) on a PA460 (11.0.2-h2).


I tried multiple solutions without success :

I can ping certificate.paloaltonetworks.com form the management interface.


Kindly help to resolve the issue.


L1 Bithead

Getting the same error on 440 too..

L2 Linker

We have the same error with our new PA-3410 and PAN-OS 10.2.6.

I am going to open a case...

PaloAlto solved the problem for me by deleting the existing certificate and generating a new one. It needed root access to the firewall.

Thanks, @Meed. I will reach out to PAN support.

L2 Linker

Palo Alto also saved it for me. They updated the claim key and Hash Key from their end. After a "commit force" the issue was fixed.

L0 Member

Encountering a "Fetch Device Certificate" failure may result from various issues. Ensure network connectivity, valid credentials, and proper certificate configuration. Troubleshoot systematically, collaborating with support if needed. A comprehensive approach ensures efficient resolution, maintaining secure and seamless device communication.


L2 Linker

It will require a maintenance  window you  can follow the below Steps and let me know if it works:

1.Log in to cli
2. Configure  
3. Commit force
And see if it works and if you are still getting the same error


how to delete the existing certificate,?

how to use root access? 

  • 8 replies
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