File export issue

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File export issue

L4 Transporter



Whenever I export security rules or NAT rules from the firewall in PDF/CSV format, the file is not properly displayed my software version is 9.0.4





Accepted Solutions

@davidmarx @Fr4nk4  I had this issue with 9.0.4 version, I raised a case with Paloalto they suggest me to upgrade the version. then i have upgraded 9.0.5 version and my issue has been resolved.

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Cyber Elite
Cyber Elite

Where/How do you get the functionality to attempt to download the config via pdf/csv?


I have seen this ability with log files and reports, but not with the config itself.


My recommendation is that you use CLI to export a copy of the configuration.


SSH into FW


type "configure"

type "run set cli configuration-output-mode set"

type "show"


This will output your config in SSH.

You just need to enabling logging of your SS session.


Hope this helps.



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@SteveCantwellI am trying to export my security or NAT rules only and this issue is happening.


Go to Policies>>NAT>> at the bottom row there is one option PDF/CSV click there and export your all rules.

Thanks for the info.


i just went onto my FW and I am able to download the pdf version.

It looked ok with me.


Same with the csv




I believe the issue lies with the application (for whatever reason) not understanding the embedded code.

I used Libre Office and Excel to open my csv file.


Does this help you at all?

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@SteveCantwell  I believe its not an application issue because I already tried with another system the same issue happening.

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