File export issue
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File export issue

L4 Transporter



Whenever I export security rules or NAT rules from the firewall in PDF/CSV format, the file is not properly displayed my software version is 9.0.4





Accepted Solutions

@davidmarx @Fr4nk4  I had this issue with 9.0.4 version, I raised a case with Paloalto they suggest me to upgrade the version. then i have upgraded 9.0.5 version and my issue has been resolved.

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Cyber Elite
Cyber Elite

Where/How do you get the functionality to attempt to download the config via pdf/csv?


I have seen this ability with log files and reports, but not with the config itself.


My recommendation is that you use CLI to export a copy of the configuration.


SSH into FW


type "configure"

type "run set cli configuration-output-mode set"

type "show"


This will output your config in SSH.

You just need to enabling logging of your SS session.


Hope this helps.



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@SteveCantwellI am trying to export my security or NAT rules only and this issue is happening.


Go to Policies>>NAT>> at the bottom row there is one option PDF/CSV click there and export your all rules.

Thanks for the info.


i just went onto my FW and I am able to download the pdf version.

It looked ok with me.


Same with the csv




I believe the issue lies with the application (for whatever reason) not understanding the embedded code.

I used Libre Office and Excel to open my csv file.


Does this help you at all?

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@SteveCantwell  I believe its not an application issue because I already tried with another system the same issue happening.



Can you take a look at this file that I exported and see if the same failure occurs when opening the file?


this is my copy of the .csv that works for me.   does it work for you?


Please let me know. 

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@SteveCantwell   Yes its work for me actually this issue happens after the upgrade my firewall before my firewall version is 8.1.7 now it is 9.0.4 so it is happening because of upgrade?

This file came from a 9.0.1 firewall.


Let me upgrade the firewall to 9.0.4 and see if the same issue occurs.

Give me 20 minutes...



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@SteveCantwell  Ok take your time and let me know your firewall model number.



I re-created your issue.  It is definitely a 9.0.4 issue.


I would recommend that you create a support ticket and advise them of this bug.



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