FW doesn't display capturing files on packet-capture.

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L4 Transporter

FW doesn't display capturing files on packet-capture.

Hello.

I am troubleshooting FW for someone issue.

So I have configured packet-capture for special SRC , DST IP on FW.

But FW doesn't display any stages of capturing files on packet-capture (attached file)

I have checked filtering configuration is no problem.

'Captured Packets' are increasing on CLI output (debug dataplane packet-diag show setting)

Please help me.

Thanks.

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L4 Transporter

So does it list the directory as empty when you run >view-pcap filter-pcap <pcap file> ?

The device is running into a previously reported bug, you can restart the vardata-receiver as a workaround for the issue:

>debug software restart vardata-receiver

Restart of this process should not affect the Dataplane or traffic traversing the firewall.

Thanks,

Aditi

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L4 Transporter

So does it list the directory as empty when you run >view-pcap filter-pcap <pcap file> ?

The device is running into a previously reported bug, you can restart the vardata-receiver as a workaround for the issue:

>debug software restart vardata-receiver

Restart of this process should not affect the Dataplane or traffic traversing the firewall.

Thanks,

Aditi

View solution in original post

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L6 Presenter

As apasupulati said ,I think it should solve your problem

https://live.paloaltonetworks.com/message/27842#27842

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L4 Transporter

Thanks, apasupulati and panos.

I will do your recommendation then update result.

L4 Transporter

I have seen capturing files after input this CLI command.

Thanks.

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